kulula.com Compliment
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 12:22 Thu 2 Feb | PERSON RESPONSIBLE | Sanele |
| CUSTOMER | jenhack | View all reports by user |
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| NATURE | Call Centre Efficiency |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Courteous, efficient & pleasant |
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| Having had many bad experiences with Kulula before, it was with a little bit of trepidation I called the call-centre after having made an error with an online check-in for my boss. Sanele not only was patient and understanding with my panic, but offered to assist me and did exactly what he undertook to do. My boss likes everything to be perfect and Sanele saved me from trouble! | |||
| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 13:33:01 | Thu 2 Feb 12 |
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Hello jenhack, Thank you for getting in touch with us. We are delighted you were pleased with your recent service you received from Sanele in our Call centre. It is so encouraging when our passengers tell us we are getting it right. All our staff are aware excellent customer service is one of our company's top priorities. It is genuinely helpful to have your comments pinpointing any aspects where our strengths lie. We are working very hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times to all our customers. Your kind compliment have been passed on to the Call centre managers so that Sanele can be commended for the excellent service provided to you. We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making kulula.com your airline of choice. Bye for now Bronwyn |
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