kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | South Africa | COUNTRY | South Africa |
| TIME / DATE | 20:45 Tue 7 Feb | PERSON RESPONSIBLE | unknown |
| CUSTOMER | drewmill | View all reports by user |
 0
1
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 2 Jan | ||
| HEADLINE | Where is the voucher |
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| i booked a return flight with kalula through a friend, from durban to johannesburg and back for my mother. the return flight was delayed by three hours and my mother received a card saying she would get a free flight and kalula would contact us in two days. it has now been over a month, no one has contacted my freind, myself or my mother despite details being left. i left two emails off the kalula website as the call centre number never connects. the site indicated the mails whent but as yet no one has contacted me for any reason. i find this pathetic as by giving the voucher kalula created an expectation that has been hollow to say the best. while great service in flights their after market service stinks worse than a fish market that is a week old. my question is will they contact me after this mail or not.... | |||
| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 11:05:36 | Wed 8 Feb 12 |
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Hello drewmill, Thank you for getting in touch with us. We are terribly sorry for the inconvenience caused to your mom by our flight delay. Our Mission is to fly our customers and crew safely and on time, but sometimes we have to deal with factors that make us unable to deliver the service in the way in which we plan. We aim to make travelling with us as convenient and trouble-free as possible for our passengers. We are rather concerned to learn that you have not been contacted since you sent though your first email. We expect all our staff to perform their duties in a professional and helpful manner. Delays in the airline industry do occur, we realise it's how the delay is handled that makes all the difference. The voucher will be emailed and smsed through to your details shortly. We thank you for allowing us the opportunity of an explanation and apologise again for any inconvenience and frustration caused. Bye for now Bronwyn |
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