kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | durban | COUNTRY | South Africa |
| TIME / DATE | 20:45 Fri 3 Feb | PERSON RESPONSIBLE | Kagiso |
| CUSTOMER | Katzie | View all reports by user |
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3
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| PROBLEM | Expiry Date |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Voucher expires with out notice |
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I couldn't make a flight at the end of last year. received a voucher for R 1885. i tried to use the voucher on the 02-02-2012 only to be told that it expired on the 30-01-2012. it totally took me by surprise and wrote to [URL Removed] with the hope of not loosing R1885 becouse of 48 hours. to my shock i received a email back today which reads: " your voucher expired on the 30-01-2012 Bye!" from Kagiso. What a disgrace .!! no phone call just (******** ) R1885. no reminder to say that your voucher is about to expire, nothing Just easy money!! what does the consumer act say about vouchers- sure it said that there is no expiry date on vouchers? at a loss for words and nearly R2000 |
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| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 08:31:32 | Mon 6 Feb 12 |
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Hello Katzie, Thank you for getting in touch with us. We would like to sincerely apologise for the service you have received from Kagiso recently. Your comments make disappointing reading as we expect all our staff to perform their duties in a friendly, professional, helpful and efficient manner, but sadly on this occasion we have let you down. All kulula.com staff are aware excellent customer service is one of our company's top line principals. We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Kindly refer to your personal emails for further details. Bye for now Bronwyn |
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