kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 11:11 Sun 5 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Scottwardle | View all reports by user |
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| PROBLEM | Booking Query |
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| INCIDENT | Sun 5 Feb | ||
| HEADLINE | Use credit card or go somewhere el |
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I went onto kukula's website as I have done hundreds of times before. Loaded my discovery details chose my flights and all that left is for me to get my reference and then I can do an EFT. Kulula says no, I have to use a credit card. The cost of he tickets exceeds my credit card limit, so the only option for me is EFT. Called customer service and they say sorry only credit card payment when using discovery discount. I once again explain that I can't use credit card, and that they are leaving me no option but to use another airline. To which they agree I should use another airline. So very disappointed in you Kulula. Sad that something this silly will be taking my business e Elsewhere |
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| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 09:47:52 | Mon 6 Feb 12 |
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Hello Scottwardle, Thank you for getting in touch with us. We would like to sincerely apologise for the problems you recently experienced when trying to make your booking on our website. Your comments make disappointing reading as we expect all our staff to perform their duties in a friendly, professional, helpful and efficient manner, but sadly on this occasion we have let you down. All kulula.com staff are aware excellent customer service is one of our company's top line principals. We will be changing over to a new system from May 2012, we are confident that with the changes in systems our service provided by our call centre will be improved. We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. We thank you for allowing us the opportunity of an explanation and apologise again for any frustration and inconvenience caused. Bye for now Bronwyn |
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| CUSTOMER'S FEEDBACK | Scottwardle | Time and Date | 09:31:20 | Wed 8 Feb 12 |
| Not Impressed: Kulula responded with their generic reply without offering a way to resolve the problem. The apologies, thank you for that, however it didn't help solve the issue. | |||
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