kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | OR Tambo | COUNTRY | South Africa |
| TIME / DATE | 11:33 Sun 22 Jan | PERSON RESPONSIBLE | Gosiame Mahlangu |
| CUSTOMER | gerhardxx | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sun 22 Jan | ||
| HEADLINE | The not so friendly ground staff |
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As I arrived at the counter Gosiame Mohlangu was busy catting to her supervisor, Chetwick, I asked her nicely to please check and maybe change out seats, still continuing her chat she put the labels on my baggage and give me the tickets. I asked her again if she can just check our seats and see availability. She then became so rude, the supervisor still standing there did not even try to inter-vine. He did say something to her but we couldn't heard what. You have not only lost a costumer, but as i am the CEO of several companies, there will be a memo send to all my companies to not make use of Kulula if possible. |
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| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 10:05:52 | Mon 23 Jan 12 |
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Hello gerhardxx, Thank you for getting in touch with us and sharing your concerns. We do sincerely apologise for the service you have received from Gosiame and Chetwick at O R Tambo International Airport. We are disappointed to learn how you were treated. We expect our staff to perform their duties in a friendly, professional and helpful manner at all times. The service you received is unacceptable and is not in line with our level of service we wish to provide. All staff are aware excellent customer service is one of our company's top line principals. This is not the type of service we expect from our front line staff that are in constant contact with our customers. Our Aim has always been to make travelling with us as convenient and trouble free as possible and we are truly sorry we have failed to do so on this occasion. The situation could have be handled in a far better manner, our airport Management team are aware of this and will take immediate corrective action with the staff. We appreciate your feedback as this assists us to create a better service for all our customers. Thank you for bringing this urgent matter to our attention. Bye for now Bronwyn |
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| CUSTOMER'S FEEDBACK | gerhardxx | Time and Date | 20:49:19 | Tue 24 Jan 12 |
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Not Impressed:
With a template answer I now know that this is a continuous problem and nothing will be done to the unprofessional staff. Such a putty that people like Gosiame and Chetwick are allowed to destroy the good work done by other staff of a good company and great airline. Hope the shareholders of Kulula take note of this. |
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(( • )) Supplier's response | ||
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