kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | lanseria | COUNTRY | South Africa |
| TIME / DATE | 14:12 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Vix2011 | View all reports by user |
 0
3
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| PROBLEM | Damaged Goods |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Luggage wasn't sent for repairs |
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My baggage was originally damaged on a flight on the 27 Dec (zipper damage), I eventually received a reference number after I laid a complaint on hello peter. I was told to take it to the Lanseria airport whenever it s convenient for me. I dropped off my bag on Friday 27Jan at the baggage desk to 3 young men,at approximately 5pm, I gave them my reference number HLAMN1201014 and specifically asked if I needed slip or receipt. I was told no and that someone would contact me to collect the bag once it was fixed. I arrived back in JHB 3 days later,on Monday 31st only to find my bag hadn't even been sent yet. There was a lady and gentleman at the counter who were very friendly and helpful who then told me that no reference number was attached to e bag with no instructions and that was why it hadn't been sent on Friday. When can I expect my bag fixed with it's original zipper ( Kipling branded) bag. |
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| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 15:02:09 | Wed 1 Feb 12 |
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Hello Vix2011, Thank you for getting in touch with us. We would like to sincerely apologise for the service you have received from our staff in Lanseria recently. Your comments make disappointing reading as we expect all our staff to perform their duties in a friendly, professional, helpful and efficient manner. We have brought your concerns regarding the repairs of your damaged bag to the attention of our supervisors at Lanseria Airport and requested for you to be contact urgently. We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Bye for now Bronwyn |
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