kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 15:53 Wed 18 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | vanrova | View all reports by user |
 0
4
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| PROBLEM | Booking Query |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Kulula Spoilt my Holidays & cost me R 15 000 |
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| I write to you in the hope of finding assistance. My family & I was due to fly to Livingstone Airport with Kulula on 03/01/2011. However I was unable to fly to Livingstone (Zambia) as we was told that we had not taken the Yellow fever injection.When I booked my flights this FACT was not made available to me. Nowehere in my flight conifmrations was I told about this. As a result, I could not cancel my flights as Kulula does not provide for this. I therefore had to rebook my flights with British Airways and pay an extra R 15 000 & stay an extra night. I was totally inconvienced by this. I therefore hold Kulula liable for failing to inform me of the same. Your query at their offices in JHBg fell on "deaf ears" | |||
| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 10:48:57 | Thu 19 Jan 12 |
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Hello vanrova, Thank you for getting in touch with us. We do apologise for the inconvenience and frustration caused to you when trying to travel to Livingstone. We are currently looking into your concerns and will be in touch with you via your personal emails. Thank you for bringing this to our attention. Bye for now Bronwyn |
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