kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | pietermaritzburg | COUNTRY | South Africa |
| TIME / DATE | 10:53 Mon 23 Jan | PERSON RESPONSIBLE | Charmaine |
| CUSTOMER | sbo7753 | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | kulula owes us money but will not respond! |
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good day, I am quite dissapointed in the fact that Kulula has failed to contact us with regards to an amount of R436 owing to us due to booking having expired on kulula's side. I have contacted kulula numerous times and am yet to receive any sort of correspondence or assistance from anyone. The telephone number used in the booking is the one provided. The sid reference number can also be provided when contacted. We have the proof of payment with us. Kindly get back to us asap. This is unacceptable! |
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| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 12:41:12 | Mon 23 Jan 12 |
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Hello sbo7753, Thank you for getting in touch with us. On behalf of kulula.com we would like to sincerely apologise for the service you have received from our call centre recently. Thank you for bringing this urgent matter to our attention. Your comments make disappointing reading as we expect all our staff to perform their duties in a friendly, professional, helpful and efficient manner, but sadly on this occasion we have let you down. All kulula.com staff are aware excellent customer service is one of our company's top line principals. We have brought this to the attention of our call centre supervisor and requested for you to be contact urgently. We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. We thank you for allowing us the opportunity of an explanation and apologise again for any frustration and inconvenience caused. Bye for now Bronwyn |
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