kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Customer Services | COUNTRY | South Africa |
| TIME / DATE | 17:50 Tue 31 Jan | PERSON RESPONSIBLE | "feedback" |
| CUSTOMER | natsim | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Do I need to send a fourth follow up mail? |
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Why do I need to drive the process to get an issue sorted and surely it can't take this long? - My first query - 11/01/2012 - My first follow up - 17/01/2012 - My second follow up - 24/01/2012 - First feedback - 24/01/2012 - My complete feedback - 25/01/2012 - My third follow up - 30/01/2012 |
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| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 09:54:48 | Wed 1 Feb 12 |
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Hello natsim, Thank you for getting in touch with us. We would like to sincerely apologise for the problems you experienced when trying to make your discovery bookings on our website during our sale. We have brought this to the attention of our call centre supervisor, who has tried to contact you this morning to assist you. We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Bye for now Bronwyn |
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Relevant content (Last 5 Late / No Delivery Problems)
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(( • )) Supplier's response | ||
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