kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 08:31 Wed 25 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | carelvanas | View all reports by user |
 0
1
|
| PROBLEM | Feedback / Response |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 25 Jan | ||
| HEADLINE | Cant book flights when logged in with vitality. |
||
| I send a complaint via email to [URL Removed] letting them know of the problem It has been two days now and I have not heard back from them. Problem is that when you try to book flight and you logged in with vitality the browser message pops up to say your session has expired. This happened every time you try and log in via vitality. | |||
| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 09:08:17 | Wed 25 Jan 12 |
|
Hello carelvanas, Thank you for getting in touch with us. We would like to sincerely apologise for the problems you recently experienced when trying to make your booking on our website. We are rather concerned to learn that you have not been contacted since posting your concerns on our feedback section. We have brought this to the attention of our call centre supervisor and requested for you to be contact and assisted. We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. We thank you for allowing us the opportunity of an explanation and apologise again for any frustration and inconvenience caused. Bye for now Bronwyn |
|||
Relevant content (Last 5 Feedback / Response Problems)
 |
|||
 |
|||
 |
|||
|
|
|||
|
|
Facebook Application
