kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Jhb | COUNTRY | South Africa |
| TIME / DATE | 14:39 Wed 1 Feb | PERSON RESPONSIBLE | Airline Responsibility |
| CUSTOMER | komoodley | View all reports by user |
 2
4
|
| PROBLEM | Damaged Goods |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 1 Feb | ||
| HEADLINE | BAGGAGE DAMAGED AND NEW COMBINATION LOCK LOST |
||
|
I was on a flight fron Jhb to durban, MN603 .When I received my baggage I noticed my new combination lock was missing as well as my zips wrenched and damaged so that my bags could not be locked. I spoke to a manager, who stated that "Kulula does not replace locks" Conveniently. I was told to take my baggage to some supplier who fixes bags. This was not too much of an issue. But the lost lock is. If you are offering a service, you cannot simply " not replace locks" More of an effort needs to be made. This is not the first time new locks have been stolen and forgotten about. Very unprofessional and a poor response |
|||
| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 15:40:46 | Wed 1 Feb 12 |
|
Hello komoodley, Thank you for getting in touch with us. We do sincerely apologise for the service you have received from our staff at O R Tambo International Airport. Your comments make disappointing reading as we expect all our staff to perform their duties in a friendly, professional, helpful and efficient manner. This is not the type of service we expect from our front line staff that are in constant contact with our customers. Our Aim has always been to make travelling with us as convenient and trouble free as possible and we are truly sorry we have failed to do so on this occasion. We have brought your concerns regarding the repairs of your damage bag and your missing lock to the attention of our airport Management team. We have requested that you be contacted and assisted. We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Bye for now Bronwyn |
|||
| CUSTOMER'S FEEDBACK | komoodley | Time and Date | 08:17:20 | Mon 6 Feb 12 |
|
Not Impressed:
No feedback or contact has been made to date. No surprising. I would appreciate it if someone urgently contacts me with a remediation plan for my damamged luggage and lock which needs to be replaced ASAP. I will be reporting this incident to the consumer protection council within the next day, if proper contact is not made. |
|||
Relevant content (Last 5 Damaged Goods Problems)
 |
(( • )) Supplier's response | ||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
