kulula.com Complaint
 SUPPLIER |
kulula.com |
 INDUSTRY |
Air Travel |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 13:41 Fri 20 Jan | PERSON RESPONSIBLE | Attendant |
| CUSTOMER | nomaAfrika | View all reports by user |
 3
3
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| PROBLEM | Bad Attitude |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | Bad Attitude |
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| An Indian girl at the Check In counter was processing my ref# ZZIBMK and had the worst attitude very early in the morning. I told her I don't appreciate her attitude and she had the nerve to back chat. This all started from her asking how many passengers there were and how old. I had given her all our IDs and she told me shes lazy to count! She asked how many passengers and I told her then asked if the system doesn't show that. She back chatted and had attitude and eventually rolled her eyes and told the passenger next to me "Shes fasting and doesn't need this". I would suggest she goes for Soft Skills training as all the other Kulula staff had the best attitude and always ready to help. | |||
| SUPPLIER'S RESPONSE | kulula.com | Time and Date | 14:24:39 | Fri 20 Jan 12 |
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Hello nomaAfrika, Thank you for getting in touch with us and sharing your concerns. We do sincerely apologise for the service you have received from our staff at Cape Town International Airport. We are disappointed to learn how you were treated by our staff. We expect our staff to perform their duties in a friendly, professional and helpful manner, but sadly on this occasion we let you down. The service you received is unacceptable and is not in line with our level of service we wish to provide. All staff are aware excellent customer service is one of our company's top line principals. The selection and training of all our staff is of great importance and a huge amount of emphasis is placed on service towards our customers. This is not the type of service we expect from our front line staff that are in constant contact with our customers. The situation could have be handled in a far better manner, our airport Management team are aware and will take immediate corrective action with the staff. We appreciate your feedback as this assists us to create a better service for all our customers. Thank you for bringing this urgent matter to our attention. Bye for now Bronwyn |
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| CUSTOMER'S FEEDBACK | nomaAfrika | Time and Date | 09:28:47 | Wed 25 Jan 12 |
| Indifferent: Will wait for the final verdict. | |||
Relevant content (Last 5 Bad Attitude Problems)
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(( • )) Supplier's response | ||
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