Kia Motors South Africa Complaint
 SUPPLIER |
Kia Motors South Af... |
 INDUSTRY |
Motor |
| BRANCH / AREA | Silverton | COUNTRY | South Africa |
| TIME / DATE | 14:47 Thu 2 Feb | PERSON RESPONSIBLE | Workshop |
| CUSTOMER | HCoetzer | View all reports by user |
 0
1
|
| PROBLEM | Repairs / Servicing |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Non-service workshop |
||
| A year ago I bought my wife a Kia Soul. The service we got from Jan was excellent. In fact, because of his service I bought a Sportage and sent him 6 clients that also bought Kias. Now a year later that we require services we find out that there is none?! The Soul went for a service in December and I had a complaint about the clutch (the mileage is on 12000km). I was told that there was a fault on the Soul's clutch and that the part will be ordered. We are now in February. I have to keep on phoning the workshop just for one excuse on top of another? I phoned Centurion to find out if it's really possible for it to take this long and they gave me the timeframes. When I confronted the workshop manager at Kia Silverton I found out that nothing has been done...no authorisation, no order, nothing. I can't believe this is the service we are getting after the service we got from Jan? I'm embarassed to keep on phoning the salesman that sold the car over a year ago to get service from the workshop? It's ridiculous? | |||
| SUPPLIER'S RESPONSE | Kia Motors South Africa | Time and Date | 09:29:58 | Fri 3 Feb 12 |
|
Hello HCoetzer, Thank you for bringing this our attention. A Customer Care Consultant will be in contact with you shortly. Kia Aftersales. |
|||
| UPDATED RESPONSE | Kia Motors South Africa | Time and Date | 10:31:26 | Fri 3 Feb 12 |
|
Hello HCoetzer, Please check your inbox for responce from the Dealer Kia Aftersales |
|||
Relevant content (Last 5 Repairs / Servicing Problems)
 |
|||
 |
|||
 |
|||
|
|
|||
|
|
Facebook Application
