Kia Motors South Africa Complaint
 SUPPLIER |
Kia Motors South Af... |
 INDUSTRY |
Motor |
| BRANCH / AREA | EDENVALE BRANCH | COUNTRY | South Africa |
| TIME / DATE | 09:39 Tue 31 Jan | PERSON RESPONSIBLE | Mathew Nortje |
| CUSTOMER | Bevil Blaine | View all reports by user |
 0
1
|
| PROBLEM | Repairs / Servicing |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 31 Jan | ||
| HEADLINE | No feedback on a breakdown situation |
||
|
Kia Sorento CRDi purchased from this dealer 2010. 3 services done at the dealership with satisfactory results. Last service done at 60,000km. On Saturday 14/1/2012 vehicle engine made terrible screaming noise with smoke coming from engine. Kia Roadside assist contated - tow truck arrived and took the vehicle to Kia Motors, The Glen. The Glen found that the sump plug was loose and the car had lost 2 litres of oil. Their assumption was that some oil had got onto a pulley and the exhaust causing the noise/smoke. A full report was given to the Matthew Nortje at the Edenvale franchise on the 18/1/012. Total cost was R589.40. He said he would speak to the Service Manager and give me feedback. At the time I got the feeling that I was a nuisance and would get no feedback. I have since done approx. 1200kms and the vehicle is going perfecty. If this is Kia Edenvales way of handling a cusomer complaint of such a small amount of money, they are certainly not doing the Kia name any justice. I am absolutely delighted with the vehicle , but cannot approve of the poor handling of what must have been a service claim which could have cost Kia SA a new engine as the vehicle is on motor plan. |
|||
| SUPPLIER'S RESPONSE | Kia Motors South Africa | Time and Date | 09:25:48 | Wed 1 Feb 12 |
|
Hello Bevil Blaine, Thank you for bringing this our attention. A Customer Care Consultant will be in contact with you shortly. Kia Aftersales. |
|||
| UPDATED RESPONSE | Kia Motors South Africa | Time and Date | 10:19:53 | Wed 1 Feb 12 |
|
Hello Bevil Blaine, Please see your inbox from response regarding your concerns. Kia Aftersales |
|||
Relevant content (Last 5 Repairs / Servicing Problems)
 |
|||
 |
|||
 |
|||
|
|
|||
|
|
Facebook Application
