Kia Motors South Africa Complaint
 SUPPLIER |
Kia Motors South Af... |
 INDUSTRY |
Motor |
| BRANCH / AREA | ROODEPORT | COUNTRY | South Africa |
| TIME / DATE | 18:01 Wed 8 Feb | PERSON RESPONSIBLE | CHRIS JOOST |
| CUSTOMER | JOHN10 | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | NEW VEHICLE NO REGISTRATION !!!!! |
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After searching the country for a white Kia Sportage we eventually found one at Roodeport Kia, but since then it has been issue after issue with the vehicle - we have recieved poor service from the beginning - The salesman never called us but did all the transactions over email - resulting in the incorrect additions to the vehicle - trying to get information was a nightmare - when I eventually phoned and spoke to the sales manager his first words are I dont know why we are dealing with customers out of town, and he does not need this irritation and believes that he should cancel the deal - we persuaded him to continue as these vehicles are in short supply, and getting the colour you want is difficult ! Needless to say we got the vehicle which was unregistered - we are now 3 weekds down the track - our temporary plates are about to expire, and still we are been given false promises - we paid cash for the vehicle which included license and registration - WE ARE VERY FRUSTRATED !!!!! |
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| SUPPLIER'S RESPONSE | Kia Motors South Africa | Time and Date | 08:12:36 | Thu 9 Feb 12 |
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Hello JOHN10, Thank you for bringing this our attention. A Customer Care Consultant will be in contact with you shortly. Kia Aftersales. |
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