Kia Motors South Africa Complaint
 SUPPLIER |
Kia Motors South Af... |
 INDUSTRY |
Motor |
| BRANCH / AREA | East Rand Boksburg | COUNTRY | South Africa |
| TIME / DATE | 19:59 Tue 24 Jan | PERSON RESPONSIBLE | Grant Cummins/Jaco Od... |
| CUSTOMER | Jan van Vuuren | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | New Car - damaged interior & **** **** ****!!! |
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| Purchased car on 16 Dec 2011, promised for for 20th the 21st then 23rd, and after all this, supplied without the smash & grab done because the supplier "closed" but when I contacted the supplier, it could be done same day! Replacement of the badly damaged front seat was then done but NOT the scratches to the centre console. The damaged Tow hitch was replaced - good! Then came registration! The permit expired, and Kia made aware of this - no luck! After more **** and myself again contacting the supplier and confronting Jaco, at the showroom where he refused to answer even his cellphone after numerous call attempts, and blame on the supplier again, it was brought down to miscommunication! I have told Jaco Odendaal in no uncertain terms that KIA is useless and everytime excuses, but excuses does not solve my endless problem. Grant tried and did help in the beginning - but being out of office causes the branch to fall apart with basic customer service and consumer legislation thrown to the pigs! Someone should do something about this totally useless branch! I have sent numerous e-mails to no avail, not mentioning the amount of calls!! As for the salesperson "Fanie du Plessis", ethics! | |||
| SUPPLIER'S RESPONSE | Kia Motors South Africa | Time and Date | 07:41:36 | Thu 26 Jan 12 |
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Hello Jan van Vuuren, Thank you for bringing this to our attention A Customer Care Consultant will be contact with your shortly. Kia Aftersales |
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Relevant content (Last 5 Damaged Goods Problems)
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