Kia Motors South Africa Complaint
 SUPPLIER |
Kia Motors South Af... |
 INDUSTRY |
Motor |
| BRANCH / AREA | Boksburg East Rand | COUNTRY | South Africa |
| TIME / DATE | 16:59 Thu 26 Jan | PERSON RESPONSIBLE | Jaco (DP) |
| CUSTOMER | Jvisagie | View all reports by user |
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| PROBLEM | Lack of Customer Service |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | Kia doesn't care about customers satisfaction |
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Hi We baught a Kia sportage last year, and opted to get it registered this year. The dealership is taking a month now, to register a brand new kia, that wat paid in cash, that, as far as i know it, is still not properly registered. We asked for it to be registered with a personalized number plate, we we have for the last 15 years, and they aparently registered this in a normal number plate. I had to get paper plates 3 times, and t my expencd, except for the last one. The DP does not even know about this, and when i eventually get a hold of him, " i will phone you back" is the responce that i get. This cannot even be named a bad customer experience, as nothing was experienced. If i do not phone to folow up, nothing happens. Hopefully the cat is much better that their after sales/ customer satisfaction. Kia does not care about their customer satisfaction, only the money. I will never buy another kia again, this was the first and last one. |
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| SUPPLIER'S RESPONSE | Kia Motors South Africa | Time and Date | 07:32:39 | Mon 30 Jan 12 |
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Hello Jvisagie, Thank you for bringing this our attention. A Customer Care Consultant will be in contact with you shortly. Kia Aftersales. |
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Relevant content (Last 5 Lack of Customer Service Problems)
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