Kia Motors South Africa Complaint
 SUPPLIER |
Kia Motors South Af... |
 INDUSTRY |
Motor |
| BRANCH / AREA | KIA PORT SHEPSTONE, KIA ... | COUNTRY | South Africa |
| TIME / DATE | 17:12 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Wendy Parkies | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | ENGINE STRIP/ STARTER MOTOR/ BURNT CLUTCH |
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I have to say that since my last complaint I did get KIA to take me seriously and help get my car fixed, only to realize that as I was driving out of the service workshop that there was a burning smell in the car-called Kia and was told that the clutch was totally burnt. Now my only question to Kia was why was my car released to me and why was I told that it had been test driven and it was in good condition IF THEY NEW THE CLUTCH WAS TOTALLY BURNT?. I have to say that I am very disappointed by the service I have received, first chance I get I am selling my Picanto. As much as I truly love the car, I cannot put up with such negligence/ nonchalance/ and this constant passing the blame that I have been receiving. All I wanted was to know what was wrong with my car, and in the space of 2 WEEKS I was told, the engine was faulty/ the starter motor was faulty/ I burnt the clutch. |
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| SUPPLIER'S RESPONSE | Kia Motors South Africa | Time and Date | 08:11:56 | Thu 9 Feb 12 |
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Hello Wendy Parkies, Thank you for bringing this our attention. A Customer Care Consultant will be in contact with you shortly. Kia Aftersales. |
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| UPDATED RESPONSE | Kia Motors South Africa | Time and Date | 07:46:22 | Fri 10 Feb 12 |
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Hello Wendy Parkies, Please check your inbox for the reponce bregarding your concern. Kia Aftersales. |
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