KFC Compliment
 SUPPLIER |
KFC |
 INDUSTRY |
Fast Food |
| BRANCH / AREA | Bloemfontein- Markgraff/... | COUNTRY | South Africa |
| TIME / DATE | 20:59 Sat 14 Jan | PERSON RESPONSIBLE | Lourens |
| CUSTOMER | Akbar | View all reports by user |
11
 3
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| NATURE | Going the Extra Mile |
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| INCIDENT | Sat 14 Jan | ||
| HEADLINE | MANAGER SAVES THE DAY!! |
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On the 14/01/2012 at 19:05 I placed an order for a Variety Bucket though the drive-thru. When i get to the payment/collection window Alice demanded the R129.90 and ringed it up, as she was handing me the change she by-the-way said that I would have to wait outside the branch gate, in a notoriously crime ridden area with at least 6 thugs at any time, for TWO minutes.I refused. After the two minutes, Lizzy comes to say that i must park outside for another EIGHT minutes, as the Hot Wings were only being prepared then. I refused again and asked for the manager. Lourens the Assistant Manger came, explaining that the Hot Wings would take eight minutes, due to his staff not preparing on time. He asked us to move to the outside area and offered us 2 cans of coke, and personal delivery (to the car) within 5.5 minutes. My Expectations: 1)Training the staff to be more courteous and inform the customer of any delay, BEFORE accepting payment. 2)Whilst the Assistant Manger is attending to the problem, the staff should not be bickering behind him. 3) A drive-thru should have a designated and fenced off parking area for delays such as this. Hats of to Lourens as he provided HOT Hot-wings! |
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| SUPPLIER'S RESPONSE | KFC | Time and Date | 10:55:06 | Sun 15 Jan 12 |
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Hello Akbar, Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers. Your complaint has been forwarded to the KFC outlet as well as to the relevant Franchisee and you can be assured that all corrective measures will be taken to prevent a repeat of this incident. Once again we apologise for the inconvenience caused and do thank you for allowing us the opportunity to look into the matter and revert back to you. Kind Regards KFC Customer Care |
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| CUSTOMER'S FEEDBACK | Akbar | Time and Date | 16:01:39 | Sun 26 Feb 12 |
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Not Impressed:
The complaint was incorrectly handled, due to the poor reading skills of the KFC Customer care operator. My complaint was forwarded to the wrong branch! |
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