KFC Conversion
 SUPPLIER |
KFC |
 INDUSTRY |
Fast Food |
| BRANCH / AREA | pretoria wonderboom mall | COUNTRY | South Africa |
| TIME / DATE | 13:23 Thu 29 Dec | PERSON RESPONSIBLE | most of the staff |
| CUSTOMER | seshe | View all reports by user |
 2
 8
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | NO CUSTOMER SERVICE AND NOT PATIENT WITH CUSTOMERS |
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I placed an order at the drive thought but names of the orders where confused between me and the person who was taking my order, when i tried to change and get what i wanted there was lady who shouted at me and embarrassed me in front of every one changed the Oder and just put the order on the table and left she didn't even bother to put in sachets. was not impressed at all never buying KFC AGAIN Don't have the names but the date was 23 December 2011 |
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| SUPPLIER'S RESPONSE | KFC | Time and Date | 14:20:31 | Thu 29 Dec 11 |
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Hello seshe, Thank you for bringing the matter to our attention. Rest assured your complaint will be forwarded to our head office as well as to the franchisee in question. The manager of this store will also address the matter with the staff member and the rest of the team and implement measures to make sure that all staff provides our valued customers with the expected standard of service. Once again thank you for the feedback. Kind Regards KFC Customer Care |
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| CUSTOMER'S FEEDBACK | seshe | Time and Date | 09:33:25 | Tue 3 Jan 12 |
| Quite Impressed: somebody did call me and apologise withing an hour after filing my complain i do believe that something will be done | |||
Relevant content (Last 5 Bad Attitude Problems)
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(( • )) Supplier's response | ||
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