KFC Conversion

SUPPLIER	KFC	INDUSTRY	Fast Food
BRANCH / AREA	329 Umhlanga Rocks Drive...	COUNTRY	South Africa
TIME / DATE	12:44 Wed 1 Feb	PERSON RESPONSIBLE
CUSTOMER	vernon27	View all reports by user	7 1
PROBLEM	Checking	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 1 Feb
HEADLINE	Drive Thru Checks
Please can your staff at 329 Umhlanga Rocks Drive, Newtown Centre please double check that all the food ordered is in the bag when ordering in drive thru. Ive been there 3 times and everytime an item was missing. Because im in a hurry I use the drive thru and have no time to double check. The last time the staff member said everything was there. Thanks Add a new KFC Report Inappropriate report?
SUPPLIER'S RESPONSE	KFC	Time and Date	14:40:02 \| Wed 1 Feb 12
Hello vernon27, Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our valued customers. Please accept our apology. Your complaint will be forwarded to the relevant franchisee and his team, please be assured that the necessary corrective measures will be put in place to prevent a repeat of this incident. A Customer Care Consultant will be in contact with you shortly. Kind Regards KFC Customer Care Line
CUSTOMER'S FEEDBACK	vernon27	Time and Date	21:10:17 \| Fri 3 Feb 12
Indifferent: Thanks for the speedy response. Everything was greatly dealt with. Would of been nice to have received a voucher on behalf of KFC and not just a letter sayingsorry.