KFC Conversion
 SUPPLIER |
KFC |
 INDUSTRY |
Fast Food |
| BRANCH / AREA | Silverton | COUNTRY | South Africa |
| TIME / DATE | 16:03 Wed 25 Jan | PERSON RESPONSIBLE | Manager |
| CUSTOMER | Wessel du Toit | View all reports by user |
 1
 1
|
| PROBLEM | Out of Stock |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Don't have meals for lunch time |
||
|
I went to KFC Silverton drive through, placed my order for a "Zinger" box meal. After I paid they told me that I'll have to wait for 4 min so they can get my order ready, so I waited in the parking lot for 12 min. I then went into the store that wasn't busy at all and asked to speak to the manager,he then told me I'll have to wait for another 8 min. After 16 min I finely got my meal. When I got to my destination my "Zinger" burger was just a normal rounder... So why the wait if they can't even get the order right? I phoned their customer service nr but they told me that they will send me a sms with my reference nr but 2 days later nothing has happened! I think they must drop the "FAST" in Fast Food so they just do food! Maybe then they will be able to get a persons order ready! |
|||
| SUPPLIER'S RESPONSE | KFC | Time and Date | 16:33:46 | Thu 26 Jan 12 |
|
Hello Wessel du Toit, Please accept our apology as your complaint will be addressed with the Silverton KFC branch so that we can meet your expectations and provide you with excellent service. Be assured that we value your patronage as a KFC customer, your complaint will be investigated and corrective measures will be in place. A customer care line agent will be in contact with you shortly. Kind regards, KFC Customer Care Line |
|||
| CUSTOMER'S FEEDBACK | Wessel du Toit | Time and Date | 08:44:56 | Sat 28 Jan 12 |
|
Quite Impressed:
Please accept our apology as your complaint will be addressed with the Silverton KFC branch so that we can meet your expectations and provide you with excellent service. Be assured that we value your patronage as a KFC customer, your complaint will be investigated and corrective measures will be in place. A customer care line agent will be in contact with you shortly. Kind regards, KFC Customer Care Line |
|||
Relevant content (Last 5 Out of Stock Problems)
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
|||
|
|
(( • )) Supplier's response | ||
|
|
Facebook Application
