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Kelly - Customer Feedback and Analysis

Shown below are the statistics for Kelly based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (1) 6%
Complaint (15) 94%
Customer Compliment Complaint
1. amyoli02
2. SteveRoets02
3. Biancafick01
4. Moeniebdv01
5. Amstel Queen01
Customer Feedback to Supplier Responses (last 12 months): 7 reports
Chart
Over the moon Over the moon (0) 0%
Quite Impressed Quite Impressed (1) 14%
Indifferent Indifferent (1) 14%
Not Impressed Not Impressed (1) 14%
Utterly Disgusted Utterly Disgusted (4) 57%
Nature of complaints (last 12 months): 15 reports - Kelly
Bad Attitude (2) 13% Bad Attitude
Billing/Accounts (1) 7% Billing/Accounts
Feedback/Response (3) 20% Feedback/Response
Late/No Delivery (1) 7% Late/No Delivery
Other (8) 53% Other
Chart
Nature of complaints (last 12 months): 9470 reports - Other Industry Analysis
Bad Attitude (815) 9% Bad Attitude
Billing/Accounts (937) 10% Billing/Accounts
Booking Query (43) 0% Booking Query
Breach of Contract (402) 4% Breach of Contract
Call Centre!! (125) 1% Call Centre!!
Competitions (57) 1% Competitions
Damaged Goods (477) 5% Damaged Goods
Expiry Date (20) 0% Expiry Date
Feedback/Response (537) 6% Feedback/Response
Chart
Hygiene Hygiene (55) 1%
Late/No Delivery Late/No Delivery (1023) 11%
Other Other (3931) 42%
Out of Stock Out of Stock (59) 1%
Passing the Buck Passing the Buck (151) 2%
Pricing/Barcodes Pricing/Barcodes (67) 1%
Repairs/Servicing Repairs/Servicing (648) 7%
Spam Spam (123) 1%

Please note: All Reports & Stats fall away after 12 months

 
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