Just Letting Complaint
 SUPPLIER |
Just Letting |
 INDUSTRY |
Property |
| BRANCH / AREA | Randburg | COUNTRY | South Africa |
| TIME / DATE | 14:02 Thu 5 Jan | PERSON RESPONSIBLE | Jade |
| CUSTOMER | Rod100 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 5 Jan | ||
| HEADLINE | Complete Incompetence |
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| After being told by Just Letting not to do an EFT to pay my rent, they did not take the debit order off my account. I then received email stating that my account was in arrears. The following month the debit order went off for R 1100.00 more than the invoice which was emailed to me. They then invoiced me for the rental which they had taken off my account again and added approximately R 5000.00 for utilities which they had not been billing correctly. After settling the amount for the utilites, which went off my account via debit order on December 31st 2011, I have now received an sms to say that my rent is R 3355.13 in arrears. The level of incompetence as well as the frequency with which it occurs never ceases to amaze me. | |||
| SUPPLIER'S RESPONSE | Just Letting | Time and Date | 14:09:29 | Thu 5 Jan 12 |
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Hello Rod100, Thank you for bringing your concerns to our attention. We have forwarded your query onto the Randburg Franchise for feedback and resolution. As soon as we receive a response we will inform you accordingly. Should you have any further queries, please contact us on customercare@justletting.co.za Regards, Melissa Evans Customer Care Manager |
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| UPDATED RESPONSE | Just Letting | Time and Date | 14:15:08 | Tue 10 Jan 12 |
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Hello Rod100, Please refer to feedback that was received from Just letting Randburg via email on 9 Jan 2012. Thank you! Regards, Melissa Evans |
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