John Dory's Fish Compliment
 SUPPLIER |
John Dory's Fish |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Waterstone Mall, Somerse... | COUNTRY | South Africa |
| TIME / DATE | 15:38 Tue 13 Dec | PERSON RESPONSIBLE | Manager |
| CUSTOMER | Jimm1 | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Mon 12 Dec | ||
| HEADLINE | Excellent response to unsatisfactory meal |
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| A group of friends and I had sushi at John Dories, and the sushi wasn't terribly good, as well as the service (some orders were mixed up), so we complained to the manager. The sushi was already half price, and the manager kindly apologised, halved the price of the sushi again, forwarded our complaint to a higher authority, and we were contacted the next day, and invited back, where we all received a free meal, pudding and a bottle of wine, as an apology. Very satisfied!! Thank you, we definitely plan on coming regularly after such excellent treatment. | |||
| SUPPLIER'S RESPONSE | John Dory's Fish | Time and Date | 17:59:57 | Tue 20 Dec 11 |
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Hello Jimm1, We are so pleased to hear that you were well taken care of. It is always unfortunate when things go wrong and it is how we pick ourselves up that really counts. All the best for a happy & safe festive season, Kind regards Bev Cornwell Customer Care Manager |
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