John Dory's Fish Compliment
 SUPPLIER |
John Dory's Fish |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Suncoast Casino, Durban | COUNTRY | South Africa |
| TIME / DATE | 12:23 Thu 10 Nov | PERSON RESPONSIBLE | Ryan |
| CUSTOMER | hapiornot | View all reports by user |
3
 1
|
| NATURE | Going the Extra Mile |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Mon 7 Nov | ||
| HEADLINE | Excellent Feedback received |
||
|
My family and I had an unpleasant dining experience at John Dory's at Suncoast Casino on 07.11.11. I sent an email to the customer services department and received a call from the Manager, Nathi, who apologised for the service I received. I then received a follow up email from the customer services department enquiring whether I was happy with the feedback I received. I replied that I was not. A few minutes later I received a call from Ryan (I unfortunately did not get his surname), who explained how John Dory's carried out the process I was unhappy about. I then explained why I walked out the restaurant unhappy. Ryan was very understanding (unlike the Manager at the restaurant at the time of the incident) and he told me off other options that could have been given to me. Ryan then offered me a voucher as he did not want to lose me as a customer. I appreciate the fact that time was taken to delve further into my enquiry and it was not just brushed off with a 'we are sorry...'. I also appreciate that i am seen as a valued customer. for this reason i will continue my patronage of John Dory's |
|||
| SUPPLIER'S RESPONSE | John Dory's Fish | Time and Date | 17:46:38 | Mon 14 Nov 11 |
|
Hello hapiornot, Thank you for your continued feedback and support. We are so pleased that we were able to turn your bad experience into a good one and we assure you that ALL customer feedback is valuable to us. We really use the feedback provided and we manage it with the relevant John Dory's to improve their service or food offering. We are so pleased that hear that you will continue to visit us! Kind regards Bev Cornwell Customer Care Manager |
|||
| CUSTOMER'S FEEDBACK | hapiornot | Time and Date | 15:59:13 | Tue 22 Nov 11 |
| Quite Impressed: Excellent feedback all round, from store to head office level. | |||
Relevant content (Last 5 Compliments)
 |
|||
|
|
|||
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Supplier's response |
Facebook Application
