John Dory's Fish Complaint
 SUPPLIER |
John Dory's Fish |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Johannesburgh Monte Casino | COUNTRY | South Africa |
| TIME / DATE | 13:14 Mon 21 Nov | PERSON RESPONSIBLE | Manager and Waitor |
| CUSTOMER | ndumisom | View all reports by user |
 1
9
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| PROBLEM | Service and disregard |
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| INCIDENT | Fri 18 Nov | ||
| HEADLINE | Sorry doesn't cut it! |
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| Two mates of mine had decided that we needed to rejuvinate our systems and decided to go out to Monte Casino for some supper and we decided on John Dory's. It was my first time at that restaurant and I was expecting it to be a good experience. Our drinks orders were taken and delivered timeously, but when it came to our food it came in dribs and drabs, we had ordered a Pirate platter with Chips and rice, but it did not come with our chips and rice, the platter has mussels as well, but our Platter didn't have mussels when it was delivered to our table. If it wasn't for my friend Zaba we wouldn't have realised this because our hunger had the best of us as we dug into the meal with no notice of the missing food. The Manager was called and he just said sorry and walked away, for me that was unexceptable, he did nothing but give me excuses that they are busy etc. As a customer I refused to take such excuses. The least he could've done was to give us a complimentary voucher of some sort to compensate for the mess up! | |||
| SUPPLIER'S RESPONSE | John Dory's Fish | Time and Date | 13:09:56 | Tue 22 Nov 11 |
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Hello ndumisom, Thank-you for taking the time to inform us of your disappointing visit at Monte Casino John Dory's, It is very worrying to read that your meals did not arrive promptly, were incomplete and then the manager did not assist you regarding your complaint. Please allow us time to investigate as this is not the manner in which our staff has been trained. As soon as a suitable outcome has been reached we will be in contact with you to offer feedback. I apologise for the frustration this visit caused you and your guests, Regards, Tara-Lee Cockcroft [Customer Service] Email: Customer-Care@spur.co.za * Postal Address: Box 166, Century City, 7446, Cape Town, South Africa |
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