John Dory's Fish Complaint
 SUPPLIER |
John Dory's Fish |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Umhlanga | COUNTRY | South Africa |
| TIME / DATE | 15:47 Wed 9 Nov | PERSON RESPONSIBLE | Ryan - Owner |
| CUSTOMER | AndriesK | View all reports by user |
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2
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| PROBLEM | Passing the Buck |
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| INCIDENT | Wed 9 Nov | ||
| HEADLINE | Patrons be warned - John Dory's gateway |
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| On Friday 4/11/2011, I had supper at the John Dory's at gateway BIG MISTAKE!! Upon paying for the meal with one of my debit cards, I was told that the transaction for R310 did not go through. I received a SMS stating that it did, shortly after that the transaction was reversed, and the card was swiped again. The waiter then took my card, and walked away with the Bank Machine and my card, I tried to call him back, and he returned a short while later telling me it has not gone through again. I went to draw the cash, and paid the account in cash. Thus being humiliated, as the other patrons in the restaurant started whispering and looking at me as if I could not pay for my meal. After taking it up with 1 Murray, 2 Shane 3 Stacey 4 the customer complaints department I received a phone call from Ryan whom threatened me, if I "bad mouth" his restaurant. Are we living in the dark ages again? If this has happened to me, it most probably happened to other patrons, so be careful before you visit this establishment, you might end up humiliated! Nobody at this establishment is willing to commit in sorting out the problem, but blame is passed, first to standard bank, and now even to Capitec | |||
| SUPPLIER'S RESPONSE | John Dory's Fish | Time and Date | 19:12:48 | Wed 9 Nov 11 |
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Hello AndriesK, Thank you for sharing your frustrations. Please let us stress that your complaint is being addressed internally and without trying to "pass the buck" the banks have warned restaurants of this type of transaction error. This is the info that was shared: "in a small number of cases the automated reversal does not take place - this stems from either the Merchant not banking their Point of Sale device before the 18:00 cut off or the reversal transaction being processed too late for the batch run". We believe that what Ryan was trying to emphasis was before you publish any bad comments (on Hellopeter or blogs, as you stressed), that you confirm with your bank whether the debited amount has indeed been reversed because as of this afternoon the R310 was not yet in JD's Gateways account. Ryan will be in touch with the bank tomorrow to investigate further as usually there is a 48 to 72 hour "holding" period. We will be in touch with you to amicably resolve this issue. Please accept our apologies for any inconvenience or frustration this has caused. Kind regards Bev Cornwell Customer Care Manager |
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