John Dory's Fish Complaint
 SUPPLIER |
John Dory's Fish |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | jeffreys bay | COUNTRY | South Africa |
| TIME / DATE | 21:09 Wed 19 Oct | PERSON RESPONSIBLE | Chris |
| CUSTOMER | mrslloyd | View all reports by user |
 2
7
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| PROBLEM | Terrible food |
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| INCIDENT | Wed 19 Oct | ||
| HEADLINE | Everybody DOESN'T love John dory's Jeffreys Bay |
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| Being a lover of John Dorys Monte Casino (4x a month), my husband and I decided to treat our parents to an evening out on holiday at John Dorys jeffreys bay. the waitress "Lee-anne" was fantastic. it was the management, the prawn curry and the cockroaches climbing up the walls, that left alot to be desired. after being told that NO ALTERATIONS COULD BE MADE TO THE MENU BECAUSE ITS A FRANCHISE, and the prawn curry being so hot its barely edible, and only haveing 5 shrimp per serving, and the manager telling us how we should fill in a card and they would discuss it with the trainees at the next training session, we have decided that not everybody loves john dorys! this is disgusting! Surely it should be marked on the menu that the curry is HOT and that it is infact, shrimp and not prawn in the curry? surely when we complain to the management seeing that we are UNABLE to eat our food, something gets done about it. the waitress over charged us for a sushi dish and was too afraid to ask "Chris" to void it as she would rather just pay in the difference? i am disgusted with the service we received tonight, and seriously doubt that ANY john dorys will EVER see us again | |||
| SUPPLIER'S RESPONSE | John Dory's Fish | Time and Date | 17:33:58 | Thu 20 Oct 11 |
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Hello mrslloyd, Thank you for sharing your experience with us. We are alarmed and disappointed to read of your experience because this is contrary to how the John Dory's brand operates. As a Franchise, we endeavour to serve a consistent product in a friendly environment by helpful, service orientated waiters. This clearly was not the case during your visit to Jefferies Bay JD's. Please allow us to address your complaint with the owner/operator so that we are in a better position to provide you with constructive feedback. We sincerely apologise to you and your family for the inconvenience and frustration that must have been caused during your visit and assure you that from a Head Office perspective, your feedback is valid and valuable to us! Kind regards Bev Cornwell Customer Care Manager |
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