John Dory's Fish Complaint

SUPPLIER	John Dory's Fish	INDUSTRY	Restaurant
BRANCH / AREA	Mall @ Carnival	COUNTRY	South Africa
TIME / DATE	09:31 Tue 20 Dec	PERSON RESPONSIBLE	Thomas
CUSTOMER	Bean	View all reports by user	0 1
PROBLEM	not handling a complai...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 20 Dec
HEADLINE	Don't ever go to John Dory's @ Carnival Mall
Two of us went to John Dory's last night @ Carnival Mall. First of all we waited over and hour for our food (they were NOT busy at all) By the time i called the manager, Thomas, they advised us that they forgot to place our order. We waited another 30 minutes for our food. We ordered ribs and prawns. The ribs were aweful. Fatty, low grade meat! The prawns were just as bad and not even cleaned properly. After we ate the manager, Thomas came to ask how the food was. I told him that the food was really bad and that i would never go to John Dory's again. All he had to say was..... eish sorry! I mean not even an offer to give us the 2 colddrinks we had for free to make up for the bad food and service. NO.....NOTHING. Add a new John Dory's Fish Report Inappropriate report?
SUPPLIER'S RESPONSE	John Dory's Fish	Time and Date	18:13:19 \| Tue 20 Dec 11
Hello Bean, We are so disappointed to read of your visit to this new John Dory's at Carnival Mall. The service and meals provided to you is quite simply unacceptable and will be dealt with as a matter of urgency. Please accept our sincere apologies for this below par visit and rest assured we will address it and be in touch to provide constructive feedback. Thank you for giving us the opportunity to get involved and assist. Kind regards Bev Cornwell Customer Care Manager
CUSTOMER'S FEEDBACK	Bean	Time and Date	15:38:27 \| Thu 22 Dec 11
Utterly Disgusted: Up until now i have received NOTHING to have made up for the bad food and the R300 i spent at John Dory's