John Dory's Fish Complaint
 SUPPLIER |
John Dory's Fish |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Menlyn | COUNTRY | South Africa |
| TIME / DATE | 14:22 Mon 24 Oct | PERSON RESPONSIBLE | |
| CUSTOMER | sianstreet | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Mon 24 Oct | ||
| HEADLINE | Does everyone love John Dory's? |
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On Wednesday 19 October, my partner and I wanted to go out for the sushi special as a treat before my hospitalisation... well, the experience pretty much put me in hospital. As an ex-chef and still in the service industry, i was not impressed. We ordered drinks and the waiter came back saying "they don't have those drinks anymore"... one should know their menu and stock for the day. In addition we had to wait over 40 minutes for a sushi platter! (the sushi place down the road does it in 15 minutes). This was not a great experience and I don't know if everyone really does love John Dory's. |
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| SUPPLIER'S RESPONSE | John Dory's Fish | Time and Date | 14:05:11 | Wed 26 Oct 11 |
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Hello sianstreet, Thank you for sharing your frustrations with us. Forty minutes is certainly a long wait and if there was a problem with the chosen plate then they should have communicated with you. The same goes for the out of stock items - this should have been communicated with you upon ordering. Be that as it may, we apologise for the frustration caused and assure you that we will address your concerns and be in touch shortly to provide feedback. Kind regards Bev Cornwell Customer Care Manager |
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