John Dory's Fish Conversion
 SUPPLIER |
John Dory's Fish |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | galleria | COUNTRY | South Africa |
| TIME / DATE | 00:30 Fri 30 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | nikayla16 | View all reports by user |
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| PROBLEM | poor service |
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| INCIDENT | Fri 30 Dec | ||
| HEADLINE | poor service |
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| i gt to site at 7.10pm 29/12/2011 with a party of 11. told to wait cos they busy. seated at 7.40. after some wait odrer was taken. food was only brought to us at 9.1 5pm. 1 hour 35 min later. the kids feel asleep waitin for food. ppl who cameafter us had eaten and even paid their bill. what poor service is this, this is nt the first bad experience i had there. once prior i was overcharged by R75. i almost paid the bill without checkin. thanks to wife who double checked. | |||
| SUPPLIER'S RESPONSE | John Dory's Fish | Time and Date | 13:36:16 | Fri 30 Dec 11 |
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Hello nikayla16, Thank you for sharing the details of your visit to our Galleria branch. Cognisance has been taken of your feedback and will be brought to the attention of not only the owner/operator but also the Head Office Operations Manager responsible for this John Dory's. We apologise for the inconvenience and frustration that must have been caused. Please be assured that your complaint will be addressed internally so that we can better provide you with feedback and corrective action can be taken without any further delay. Regards Bonita Carolus [Customer Service] Email: Customer-Care@spur.co.za Phone: 086 053 6797 |
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| CUSTOMER'S FEEDBACK | nikayla16 | Time and Date | 16:31:36 | Tue 17 Jan 12 |
| Over the Moon: the site in question made a extremely polite gesture in apologies and went out of their way to ensure that i was satisfied . i much appreciate that and would like to thanks them | |||
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