Extremely dissapointed with the service received

I am extremely disappointed with the service provided by Intercity Xpress on the Elim to Johannesburg Midrand route. The bus was completely full, and I was left standing with a baby, despite having paid for a service that should provide a safe and comfortable journey.

This is unacceptable and completely unprofessional. How can a bus company sell tickets without ensuring that every paying passenger has a proper seat? Travelling with a baby is already challenging, and being forced to stand under these circumstances is unfair and unsafe.

I paid for this service and deserve better. I am requesting a full refund because the service provided was not what I paid for. I expect Intercity Xpress to take responsibility for this experience and resolve the matter urgently.

I would not recommend this service to anyone if this is how paying passengers are treated.