Dear Customer Service Team and Management, I am writing this letter to formally express my extrem...

Dear Customer Service Team and Management, I am writing this letter to formally express my extreme frustration regarding the unacceptable delay in processing my refund of R1,280.00 for bus tickets purchased for travel on 8 July 2026 and 12 July 2026 (Scottburgh to Benoni, Reference Numbers: *** and ***). I have been fighting to get my money back since July. It is now October, and R1,280.00 is far too much money for me to just let go. The runaround I am receiving has become completely ridiculous. This week alone, I have called your line 4 times. Today, yet another consultant answered and claimed she "could not allocate my refund" and demanded that I provide my banking details yet again. I have already submitted my banking details over 100 times to different consultants. Every week I promise that the money will be in my account "by Friday," but countless Fridays have passed with zero response and no payment. I am tired of this nonsense, please action.