A Total Disaster and Waste Of Money

THE WORST TRAVEL EXPERIENCE EVER!

We have been travelling since 8:00 AM, and the bus has broken down and become stranded three times already, with absolutely no assistance from the company. No updates, no calls, and no one taking responsibility for the situation.

What makes this experience even worse is the customer service. Every time we contact customer care to report what is happening, the consultants simply tell us that the bus is moving, without even contacting the driver to verify the situation. How can you provide such poor service to paying customers who are stranded and relying on you for assistance?

This is completely unacceptable. Our time, money, comfort, and safety should matter to your company. Instead, we are left frustrated, uninformed, and wondering when we will reach our destination.

I deeply regret spending my money on this bus service. This is not the level of service paying customers deserve, and I would not recommend this company to anyone based on this experience.

I expect the company to take accountability, provide a proper explanation, and address this matter urgently. Customers deserve better!