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Intercape - Customer Feedback and Analysis

Shown below are the statistics for Intercape based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (6) 8%
Complaint (70) 92%
Customer Compliment Complaint
1. ruan12141610
2. grace1901
3. varaidzo01
4. 101vanzyla01
5. spotpro01
Nature of complaints (last 12 months): 70 reports - Intercape
Bad Attitude (14) 20% Bad Attitude
Billing/Accounts (1) 1% Billing/Accounts
Booking Query (7) 10% Booking Query
Breach of Contract (3) 4% Breach of Contract
Call Centre!! (3) 4% Call Centre!!
Damaged Goods (1) 1% Damaged Goods
Expiry Date (1) 1% Expiry Date
Feedback/Response (8) 11% Feedback/Response
Hygiene (1) 1% Hygiene
Chart
 Late/No Delivery Late/No Delivery (9) 13%
Other Other (22) 31%
Nature of complaints (last 12 months): 2576 reports - Travel Industry Analysis
Bad Attitude (298) 12% Bad Attitude
Billing/Accounts (166) 6% Billing/Accounts
Booking Query (175) 7% Booking Query
Breach of Contract (147) 6% Breach of Contract
Call Centre!! (51) 2% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (54) 2% Damaged Goods
Expiry Date (1) 0% Expiry Date
Feedback/Response (161) 6% Feedback/Response
Chart
 Hygiene Hygiene (18) 1%
Late/No Delivery Late/No Delivery (183) 7%
Other Other (1166) 45%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (55) 2%
Pricing/Barcodes Pricing/Barcodes (35) 1%
Repairs/Servicing Repairs/Servicing (28) 1%
Spam Spam (25) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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