http://www.hellopeter.com/industry/travel/feed This feed lists the latest reports under 'Travel' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:35:35 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere ]]> http://www.hellopeter.com/sa-roadlink/complaints/bad-bad-payers-in-the-world-pathetic-to-deal-wit-807610 http://www.hellopeter.com/sa-roadlink/complaints/bad-bad-payers-in-the-world-pathetic-to-deal-wit-807610 Thu, 24 May 2012 14:23:02 +0200
I started by calling the PTA bus office,&was quoted a reasonable price by a friendly operator. I added that my
15month old infant son would be joining his mother on the trip. The operator told me that since the infant was over the age of 1 year, he'd pay full adult fees, unless FLEXI (15% discount)

I then proceeded to call 4 other bus companies offering similar services; they all responded that trips are only charged from 2year olds going up.

The problem worsened when i later called Intercape customer care (CC), & learned that the prices for infants only apply when turning18 months. Since i wished to travel on Intercape, i decided that i would buy the ticket.

Unfortunately, upon arrival at the ticket office, the system reflected that anyone ABOVE the age of 1 year (NOT 18months). I was required to pay the full price my son to travel. How is it that the operator, the CC & the system all have conflicting data?? Intercape has forced me to choose Greyhound because of these inconsistencies.

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]]> http://www.hellopeter.com/intercape/complaints/infant-required-to-pay-full-adult-fee-on-intercape-807583 http://www.hellopeter.com/intercape/complaints/infant-required-to-pay-full-adult-fee-on-intercape-807583 Thu, 24 May 2012 14:02:36 +0200
beware of a company calling itself global travel alliance SA and their Twilight sales and marketing cronies. they call up you or your spouse and ask you to come pick up a "free" holiday voucher. on your arrival you walk into a presentation of misrepresentations.

after their entertaining presentation they take you all back were they try sell you their "wholesale" rates and no matter how much you say NO, they get more aggressive. i even had one sale person by the name of Marvin who i have never met accuse me of being manipulative and dictatorial... wow, talk about hypocrite. no matter how many time i said no, they kept trying to get my partner and i to sign, evn tryingt o pit us up against eachother. displaying their low moral standards.

dont buy anything from these guys, dont sign anything. these are 10 year contract that you will not be able to get out off, and trying to cancel it will give you grey hair plus if you do a simples google search you will find more info on their bad service and how they have scammed many people out of their hard earned money.

karma will sort you guys out though... just you wait and se

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]]> http://www.hellopeter.com/gtasa-global-travel-alliance-sa/complaints/global-travel-alliance-and-their-cronies-807525 http://www.hellopeter.com/gtasa-global-travel-alliance-sa/complaints/global-travel-alliance-and-their-cronies-807525 Thu, 24 May 2012 13:15:39 +0200 ]]> http://www.hellopeter.com/mds-visapak/compliments/great-people-to-work-with-807375 http://www.hellopeter.com/mds-visapak/compliments/great-people-to-work-with-807375 Thu, 24 May 2012 11:18:32 +0200 I was called a week after the service to check on my experience was, and noted the above to the person contacting me. He told me that someone would call me back within a day, the service manager would be in touch - this never happened, As a consumer I am sure the Consumer Protection Act makes provision for me in terms of feeling as though I was done an injustice by Toyota Cape Gate YET AGAIN!

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]]> http://www.hellopeter.com/imperial-toyota/complaints/paid-for-something-i-didnt-ask-for-807230 http://www.hellopeter.com/imperial-toyota/complaints/paid-for-something-i-didnt-ask-for-807230 Thu, 24 May 2012 09:22:47 +0200 ]]> http://www.hellopeter.com/flight-centre/complaints/passport-problems-807077 http://www.hellopeter.com/flight-centre/complaints/passport-problems-807077 Wed, 23 May 2012 20:49:23 +0200 ]]> http://www.hellopeter.com/mr-parking/compliments/great-service-806965 http://www.hellopeter.com/mr-parking/compliments/great-service-806965 Wed, 23 May 2012 16:37:28 +0200 Initial Report
On the 29th of April i bought a ticket on a Greyhound bus from East London to Johannesburg. I regularly travel this route and have used Greyhound before. When i got to the bus stop i was told my bus was not a Greyhound but in fact it a Megacoach. As soon as i got on the bus i noticed that the quality of the bus was not the same as previous buses i had travelled on. The toilet was not working properly and it stank throughout the trip because it did not flush. The arm rest on the seat next to mine was loose and constantly made a squeaking noise. To top it all off the bus was scheduled to arrive in Johannesburg at 06:00 AM but we arrived at 07:35 and no one bothered to tell us we were running late or even offer an apology. Due to the delay my lift from Park station left meaning i had to pay extra costs to find my way home. I filled a complaint form as soon as we arrived in JHB but have heard nothing except some lady who phoned to ask for my ticket number and when i told her i did not have it with me she told me she would call later i'm still waiting. Greyhound is the most expensive of all the buses at R 490 and i expected better service i was sadly mistaken we have been ripped off.

Company Response
23rd May 2012, 4:35pm

Hello Sbotho,

Thank you for the feedback on our service. Kindly refer to the Terms & Conditions attached to your travel ticket. Greyhound/ Citiliner may operate duplicate services during peak season and this is purely based on passenger demand. Any such services may be operated by our Sister Company, Mega Coach Lines. Apart from the livery, there are no notable differences between these two coaches. Your concerns will however be submitted to Mega Coaches to input corrective action. The delay in service was due to road works en route. Traffic was re-routed towards Smithfield due to strikes ( Force Majeure). Further road closures in Reddersberg also contributed towards the delay. Please understand that whilst every effort will be made to keep to the published timetable, several factors may contribute towards service delays. Unfortunately we cannot accept any liability for delays beyond our control. As you were travelling on the coach, the crew would have communicated the reasons for the delay. Please accept our sincere apologies for the inconvenience caused and we hope to be of service in the near future under better circumstances.
Regards

Greyhound Customer Care

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]]> http://www.hellopeter.com/greyhound/complaints/greyhound-robbery-806917 http://www.hellopeter.com/greyhound/complaints/greyhound-robbery-806917 Wed, 23 May 2012 16:01:09 +0200
I made it clear to the partner/owner in the business that there were 3 people travelling and that we would need accommodation that catered for this size family.

I received a quote, outlining the quote for a Villa, which i assumed to be two bedrooms at minimum.

5 Days prior to the holiday, I found out that we were actually all sharing one room and that their definition of a villa is a complete misrepresentation of the term.

They are now unable to provide alternative accommodation and are unwilling to make any concessions or to find another option as a solution, which now leaves me in the very vulnerable position of either having to cancel and lose a large amount of money or go on holiday and sleep in a room with my 2 yr old daugther.

The service ethic is not at all orientated around the client and the fact that they're arguing that I should have known it was one bedroom, when their invoice stated Villa is a terrible indictment as to how they choose to treat their clientele.

A shocking incident, that I strongly advise all people to take head of, avoid All Aboard Travel!!!

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]]> http://www.hellopeter.com/all-aboard-travel/complaints/beware-of-misrepresentation-806741 http://www.hellopeter.com/all-aboard-travel/complaints/beware-of-misrepresentation-806741 Wed, 23 May 2012 13:34:46 +0200 ]]> http://www.hellopeter.com/mango-airlines/compliments/speedy-806725 http://www.hellopeter.com/mango-airlines/compliments/speedy-806725 Wed, 23 May 2012 13:18:58 +0200