Hellopeter.com latest reports feed http://www.hellopeter.com/industry/timeshare/feed This feed lists the latest reports under 'TimeShare' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:32:18 +0200 http://www.hellopeter.com/images/logo.png Hellopeter.com http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere The Holiday Club - Booking Query - Web site Initial Report
Regrettably, the much anticipated launch of the new site has been delayed.
Our sincere apologies to all members! We can assure you we are just as frustrated as you
but we are working hard around the clock to correct these issues ASAP.

Currently you can search for South African resorts and book online, view your Account
Details and print a Combined Statement which will give you your Points details.
For any questions, please don't hesitate to contact our call centre on 0861 842 842
or email us at [Email Removed]


This will look familiar to all Holiday Club members. This have been the sutuation since Novemenr 2011. The Holiday club does not seem to exist anymore. Does anyone know how to contact them because there telephone system no longer seems to work? Have they been liquidated?

Company Response
24th May 2012, 3:26pm

Hello Gremline,

We note the contents of the above and confirm that a Member Service Consultant will contact you shortly.

Please feel free to contact our Member Services department on email assist@theholidayclub.co.za should you require further assistance.

Kind regards

THE HOLIDAY CLUB
]]> http://www.hellopeter.com/the-holiday-club/complaints/web-site-807680 http://www.hellopeter.com/the-holiday-club/complaints/web-site-807680 Thu, 24 May 2012 15:06:54 +0200 The Holiday Club - Feedback / Response - PAYMENT LEISURE COR Initial Report
JUDY OF HOLIDAY CLUB PHONED CLIENT ON 23RD MAY AND INFORMED THAT LEISURE COR WAS SEQUESTRATED. PLEASE FURNISH US WITH THE ADDRESS AND CONTACT NUMBER OF THE LIQUIDATORS -

Company Response
24th May 2012, 2:33pm

Hello petrobeeslaar,

Leisure Cor is an independent Resale Agent and it not affiliated to The Holiday Club.

The Holiday Club will attend to your request and be in contact with you shortly.

Kind regards

THE HOLIDAY CLUB
]]> http://www.hellopeter.com/the-holiday-club/complaints/payment-leisure-cor-807541 http://www.hellopeter.com/the-holiday-club/complaints/payment-leisure-cor-807541 Thu, 24 May 2012 13:29:09 +0200 One Year Gift - Voucher not Registered - Bad service
I visited the Midrand branch on the 10 March 2012. I when given the ran around ever since.
First they were unable to give me a reference number and after two weeks I finally got one.
I have been trying to register on the site to make a booking. I called Michael several times to ask for help or a call centre number. I sent three email to contact us and the lady told me to call the midrand office as my voucher was never loaded on the system. There she gave me this number to call 011 467 5362 that rings to no avail. I was advised that now I need to drive back to midrand for another voucher. This is a totally unacceptable and I feel that if there is a problem on their side there they should courier me a new voucher or rectify the mistake.

I expect urgent feedback with regards to this matter cause I will be taking this further for wasting my time and energy.

Your sincerely

Amelia Phillips
]]> http://www.hellopeter.com/one-year-gift/complaints/bad-service-807170 http://www.hellopeter.com/one-year-gift/complaints/bad-service-807170 Thu, 24 May 2012 08:39:48 +0200 Holiday Access - Cancelation - cancel service not being used please this service is of huge concern and i wish this burden could come off my shoulders with the help of hello peter to end my services
thanks
regards F Adams

(Supplier name changed from Flexi Club to Holiday Access by Hellopeter.com)
]]> http://www.hellopeter.com/holiday-access/complaints/cancel-service-not-being-used-807129 http://www.hellopeter.com/holiday-access/complaints/cancel-service-not-being-used-807129 Thu, 24 May 2012 07:18:46 +0200 The Holiday Club - Feedback / Response - What must one do to get a response? Initial Report
I submitted a query on Monday to the assist@theholiday club email address to query why they have not responded to emails sent on 10 May and 11 May. Of the 3 emails, not one has yet been responded to.
The full details of the query can be emailed to you if someone cares enough to actually respond eventually.
What is going on at THC?? This year they messed up our billing, now they are messing up their service. We paid a lot of money for these points - please provide service to your customers!

Company Response
23rd May 2012, 8:26am

Hello stu05405,

Thank you for your comments. It is with concern that we note the contents of the above.

The matter is being investigated and a Members Service Consultant will contact you shortly.

Kind regards

THE HOLIDAY CLUB

23rd May 2012, 1:06pm

Hello stu05405,

We confirm that our Member Services Consultant has been in contact with you.

An email will be sent to you, addressing your concerns raised in your email.

Should you require any further assistance, please contact our Member Services department on assist@theholidayclub.co.za.

Kind regards

THE HOLIDAY CLUB
]]> http://www.hellopeter.com/the-holiday-club/complaints/what-must-one-do-to-get-a-response-806315 http://www.hellopeter.com/the-holiday-club/complaints/what-must-one-do-to-get-a-response-806315 Wed, 23 May 2012 08:01:29 +0200 Flexi Club - Warrent of execution - cancelation of contract Initial Report
I have been severed with a warrant of execution against property. After numerous attempts to have my membership cancelled I stopped paying their yearly user charge. Without any written correspondence from Flexi club the sheriff of the magistrate court appeared on my doorstep on the 17th May 2012 with the purpose of attaching goods in my house. I joined Flexi Holiday Club in 2002. A prescribed amount of R15 000 had to be paid over the next two years. This amount was paid in full. I need this warrant against me to be stopped immediately.

Company Response
23rd May 2012, 8:04am

Hello rashiedo,

As this matter is currently with our Legal Advisor, we are unable to comment.


Yours sincerely

Flexi Holiday Club
]]> http://www.hellopeter.com/flexi-club/complaints/cancelation-of-contract-806197 http://www.hellopeter.com/flexi-club/complaints/cancelation-of-contract-806197 Tue, 22 May 2012 20:00:03 +0200 Holiday Access - Processed without my consent - Cancel membership
I wish to have this membership cancelled / terminated as it was processed without my consent.

Membership number : 677625

(Supplier name changed from Flexi Club to Holiday Access by Hellopeter.com)

]]> http://www.hellopeter.com/holiday-access/complaints/cancel-membership-806156 http://www.hellopeter.com/holiday-access/complaints/cancel-membership-806156 Tue, 22 May 2012 18:25:45 +0200 Flexi Club - Feedback - Cancellation of membership Initial Report
I would like to thank Flexiclub for their quick response to the matter and settling the issue as requested.


Company Response
23rd May 2012, 7:50am

Hello Fcu95,

Thank you for your feedback, which is appreciated.


Yours sincerely

Flexi Holiday Club
]]> http://www.hellopeter.com/flexi-club/compliments/cancellation-of-membership-806152 http://www.hellopeter.com/flexi-club/compliments/cancellation-of-membership-806152 Tue, 22 May 2012 18:18:02 +0200 The Holiday Club - Booking Query - Unavailablity of resorts through Holiday Club Initial Report
I bought my points from the Holiday Club a few years ago, thinking that this would be an investment in our future holidays. I have so far only utilised my points once, as each time when I phone to make a booking at a requested place, Im told that there is no availability. Unreal, how can this be possible and from reading some of the reports on Hello Peter, it seems that Im clearly not the only person complaining about the availability. It is low season and thought now would be a good time to book into Cabana Beach and yet again, have been told that there is nothing available.
It seems to me that investing in points is a really bad investment. Im not impressed

Company Response
23rd May 2012, 8:25am

Hello lewisp,

Thank you for your comments. It is with concern that we note the contents of the above.

The matter is being investigated and a Members Service Consultant will contact you shortly.

Kind regards

THE HOLIDAY CLUB
]]> http://www.hellopeter.com/the-holiday-club/complaints/unavailablity-of-resorts-through-holiday-club-806146 http://www.hellopeter.com/the-holiday-club/complaints/unavailablity-of-resorts-through-holiday-club-806146 Tue, 22 May 2012 17:51:56 +0200 The Holiday Club - Call Centre Efficiency - Great Service Initial Report
I had to phone The Holiday Club today to sort out a payment allocation so I could book our holiday & am so pleased with the service I received. I first spoke to Melanie in the payments dept who sorted out my query quickly & efficiently & also helped me with some other questions I had. She then transferred me to the reservations dept where I dealt with Ms T Moosa, she too was very helpful in making my reservation. I then had to phone back later as I noticed the arrival date on my confirmation was wrong & it was also sorted out & a new confirmation e-mailed to me almost immediately! The best part of the call centre is that you don't hold on forever for someone to answer your call. Every time I have phoned I haven't waited long & have got through easily & everyone has been helpful. Overall a very good experience! Thank you to all concerned.

Company Response
23rd May 2012, 8:13am

Hello ch99,

The Holiday Club strives to be exceptional in all aspects of our business and rely on input and feedback from our members.

Thank you for sharing with us your personal experience on service delivery received from Melanie Gounden and Tasneem Moosa.

Kind regards

THE HOLIDAY CLUB
]]> http://www.hellopeter.com/the-holiday-club/compliments/great-service-806099 http://www.hellopeter.com/the-holiday-club/compliments/great-service-806099 Tue, 22 May 2012 16:51:15 +0200