http://www.hellopeter.com/industry/telecommunications/feed This feed lists the latest reports under 'Telecommunications' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:31:11 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere I had an MTN contract with mtn (0833446974), went through a financial difficulty & ended up under debt review, I have been calling MTN since last week trying to establish if the account has been paid to date & no one can assist, Ive been sent from pillar to post, I`ve been reffered to VVM Attorneys who refer me back to MTN.
No one knows how much is outstanding or where the hell the account is.

After so many years with such a big company, this is the thanks I get for my loyalty??

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]]> http://www.hellopeter.com/mtn/complaints/account-problem-807698 http://www.hellopeter.com/mtn/complaints/account-problem-807698 Thu, 24 May 2012 15:24:16 +0200 I have been assured by Autopage that I won't be billed this month; and again I got billed!

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]]> http://www.hellopeter.com/autopage/complaints/contract-cancellation-807683 http://www.hellopeter.com/autopage/complaints/contract-cancellation-807683 Thu, 24 May 2012 15:10:42 +0200 ]]> http://www.hellopeter.com/telkom/complaints/no-customer-feedback-broken-promises-807678 http://www.hellopeter.com/telkom/complaints/no-customer-feedback-broken-promises-807678 Thu, 24 May 2012 15:04:16 +0200 no-one has a sense of urgency at telkom. Call centres are 10% helpful. on Average we hold the line for 90min before they answer,during our work time! Telkom shops are jus as pathetic & understaffed, especially centurion mall!

April 2012 we changed our package to the new promo R399 for the line & internet. To date my internet is not running!!!! and no-one there has been able to tell us why or fix it. yet it used to work perfectly with the previous package until March 2012. we received a call last thurs saying our adsl line was fixed, I go home & the entire ph line is out of order! no telephone! no internet!!!! telkom has a vast number of customers & needs to up its customer service to a standard that is acceptable!

they are making enough money to provide substantial customer service in return. stop over-charging accounts,forcing people to pay it &then dispute the payment to get refunded. no-one has money like that!

I want my ph line & internet fixed immediately!!

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]]> http://www.hellopeter.com/telkom/complaints/56-mnths-disputes-with-telkom-pathetic-service-807671 http://www.hellopeter.com/telkom/complaints/56-mnths-disputes-with-telkom-pathetic-service-807671 Thu, 24 May 2012 15:01:04 +0200 ]]> http://www.hellopeter.com/vodacom/complaints/unethically-duped-into-a-cell-phone-contract-807669 http://www.hellopeter.com/vodacom/complaints/unethically-duped-into-a-cell-phone-contract-807669 Thu, 24 May 2012 15:01:04 +0200
There was a problem with my BIS not being activated on my new contract. Tiaan assisted me to ensure this is resolved very quickly and timeously (within a few hours).

Thank you also to Lizanne for excellent service whilst applying for my new contract. I was always updated on the status of my contract application.

Wonderful to move over from Autopage due to lack of service to be greeted by MTN Tyger Valley with excellent service and willingness to always assist.

Regards
Hein Gericke

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]]> http://www.hellopeter.com/mtn/compliments/excellent-service-807666 http://www.hellopeter.com/mtn/compliments/excellent-service-807666 Thu, 24 May 2012 14:58:05 +0200 Initial Report
After 3 weeks of logging complaints and 3 weeks of waiting for an actual person to address my complaint, again I have to resort to complaining in public forums about BAD CUSTOMER SERVICE. Sadly this is not my first complain here with CellC either.

I cancelled my 5GB CellC speed stick last year in Nov (by email). I signed up for a year and my contract lapsed in Feb 2012. I also upgraded my cellphone contract at the beginning of this year. When I checked my bill for March, April & May, I noticed that I am still being billed for this service.

I distinctly remember the customer service representative assuring me when I cancelled my contract that the cancellations department will deal with my contract (so noted on the system) at the end of the 1 year contract (Feb 2012).

I AM NOT A HAPPY CELLC CUSTOMER.

I do not expect to be billed for a service that I have cancelled. I take it on good faith that when I request you to cancel a service and you acknowledge that you will cancel it, that you do AND THAT YOU STOP BILLING ME!!!

Reimburse me for the incorrect bills !!! It is not acceptable that you only cancel my speed stick now. I refuse to pay for a service that I did not use !!!

Company Response
24th May 2012, 3:19pm

Hello deanable,

Thank you for taking the time to raise your concerns with us.

We acknowledge that the abovementioned incident has caused you much frustration, and thank you for affording us an opportunity to rectify the matter.

Kindly note that our consultant Karabo will be in contact with you shortly to assist further.

Regards,
Cell C/NS

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]]> http://www.hellopeter.com/cell-c/complaints/being-incorrectly-billed-for-cancelled-contract-807655 http://www.hellopeter.com/cell-c/complaints/being-incorrectly-billed-for-cancelled-contract-807655 Thu, 24 May 2012 14:52:50 +0200 ]]> http://www.hellopeter.com/autopage/complaints/utter-rip-off-pathetic-customer-service-807646 http://www.hellopeter.com/autopage/complaints/utter-rip-off-pathetic-customer-service-807646 Thu, 24 May 2012 14:49:46 +0200 ]]> http://www.hellopeter.com/call-direct/complaints/information-not-updated-after-2-years-807644 http://www.hellopeter.com/call-direct/complaints/information-not-updated-after-2-years-807644 Thu, 24 May 2012 14:49:12 +0200 Initial Report
I went to the 8ta branch in Canal Walk on the 02/05/2012 to enquire about the 10GB data bundle offer that they had. It wasn't a long wait before I was assisted by Rhoda in the store and with her friendly help my application was completed in less than 10 minutes. She told me that it would take 3 to 4 working days for the application to be processed.
Surprisingly, Rhoda herself called me on Sunday the 06/05/2012 to tell me that my application had been approved and I could collect the dongle.

Well, to cut a long story short the modem works brilliantly in my area and I would definitely recommend anyone to this store.

Well done.

Company Response
24th May 2012, 2:53pm

Hello greenfingers,

Thank you for sharing your positive experience.

Have a gr8 day

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]]> http://www.hellopeter.com/8ta/compliments/wonderful-service-at-8ta-807643 http://www.hellopeter.com/8ta/compliments/wonderful-service-at-8ta-807643 Thu, 24 May 2012 14:48:30 +0200