http://www.hellopeter.com/industry/service-station/feed This feed lists the latest reports under 'Service Station' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:30:00 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere
It is nice to see that service with a smile still does exist. Thank you very much.

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]]> http://www.hellopeter.com/total-south-africa/compliments/super-service-and-great-attitude-807552 http://www.hellopeter.com/total-south-africa/compliments/super-service-and-great-attitude-807552 Thu, 24 May 2012 13:35:40 +0200 Initial Report
I went this morining to the caltex Garage In Eldorado park en i trew petrol in my car i asked he guy to trough R80.00 petraol and he trough R 100.00 because he took the money first and when i asked him to speak to a manager there was no manager he said that the manager will only come in at 7 am in the morining an all of this happen at 6 am . I asked him what is he going to do about it he said eish that is all I am ver disappointed about the service i received from this caltex garage. If i dont sit and wait for a petrol attenden to assist me for 10 min then theyv dont listen to what i said it makes me thing if they staff are being trained on client service and why is there no manager availble

Company Response
24th May 2012, 12:13pm

Hello mahaliaj,

Thanking you for bringing this to our attention. We will forward your complaint to the relevant business unit for investigation whom will revert with feedback to yourself.

Kind regards

Nazlieya Anderson
Chevron S.A

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]]> http://www.hellopeter.com/caltex/complaints/bad-service-wrong-information-807436 http://www.hellopeter.com/caltex/complaints/bad-service-wrong-information-807436 Thu, 24 May 2012 11:57:20 +0200 ]]> http://www.hellopeter.com/shell-south-africa/complaints/sorry-we-are-busy-807027 http://www.hellopeter.com/shell-south-africa/complaints/sorry-we-are-busy-807027 Wed, 23 May 2012 18:41:07 +0200 Initial Report
Guys, promotions on beverage are put in place in order to drive sales. How on earth do you intend to drive sales with NO STOCK. I stopped at BP Malibongwe rd today in order to purchase the special that BP is running on Monster energy drinks. I buy 12 at a time every week for the office.
After driving in the opposite direction to take advantage of the special I got to the fridge to find no stock on the green version. I asked the cashier and her response was "eish, no stock". I then asked for a manager and received a "we have no stock" as a response.
Thank you for your response to the 2 staff members, how that is supposed to solve the problem, is beyond me. The CONSUMER is not supposed to suffer, isn't that the point of the CPA? IF YOU DON'T HAVE STOCK, DON'T ADVERTISE A SPECIAL! SIMPLE.
If this is a supplier problem, its even simpler.. DON'T RUN PROMOTIONS WITH SUPPLIERS WHO CANT COPE WITH THE DEMAND.
I most certainly wont support BP Mailbongwe again, They could have offered me a chappie and the same price on a different brand, "Eish" is not a solution to a problem.
the 5 P`s rule applies here. Proper planning prevents poor performance!

Company Response
23rd May 2012, 2:38pm

Hello dcs1111,

We acknowledge receipt of your complaint. Unfortunately we do not have a BP Service Station listed in Malibongwe Road. Please provide us with the correct street address in order for us to investigate.

Thank you
Customer Support

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]]> http://www.hellopeter.com/bp-southern-africa/complaints/pathetic-planning-and-even-worse-customer-service-806026 http://www.hellopeter.com/bp-southern-africa/complaints/pathetic-planning-and-even-worse-customer-service-806026 Tue, 22 May 2012 16:01:48 +0200 ]]> http://www.hellopeter.com/pitstop-group/complaints/to-bad-more-then-good-806018 http://www.hellopeter.com/pitstop-group/complaints/to-bad-more-then-good-806018 Tue, 22 May 2012 15:55:43 +0200 Initial Report
Why spend a lot of money on advertising if you are not going to supply your BP Express shops with the figurines that you are suppossed to recieve when spending over R35 in the shop.As has happened in various store in the Benoni and Bonaero Park area.When enquiring you are told sorry we havent been supplied.What a waste of time if you cant supply the goods pull the advertisments.

Company Response
22nd May 2012, 3:50pm

Hello almac,

We acknowledge receipt of your complaint. We will investigate and revert shortly.

Kind regards
Customer Support

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]]> http://www.hellopeter.com/bp-southern-africa/complaints/what-figurines-805768 http://www.hellopeter.com/bp-southern-africa/complaints/what-figurines-805768 Tue, 22 May 2012 12:30:46 +0200 ]]> http://www.hellopeter.com/hj-bosch-sons-panelbeaters/complaints/bad-service-805450 http://www.hellopeter.com/hj-bosch-sons-panelbeaters/complaints/bad-service-805450 Tue, 22 May 2012 09:28:13 +0200 Initial Report
I would like to compliment BP South Africa as well as Paul Schaefer of Express Green Point. After lodging a complaint before 9am May 14th I already received a response on Hellopeter as well as an email and an act of courtesy from the vendor within a matter of hours. Good service is hard to come by these days and as a loyal customer of BP, Wild Bean Cafe and Pick n Pay I really appreciate the way in which the situation was handled. Thanks so much!

Company Response
22nd May 2012, 10:08am

Hello tashajade,

Thank you for the compliment. We will forward it to the relevant franchisee.

Kind regards
Customer Support

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]]> http://www.hellopeter.com/bp-southern-africa/compliments/quick-response-804794 http://www.hellopeter.com/bp-southern-africa/compliments/quick-response-804794 Mon, 21 May 2012 13:01:28 +0200 ]]> http://www.hellopeter.com/total-south-africa/compliments/recycling-804651 http://www.hellopeter.com/total-south-africa/compliments/recycling-804651 Mon, 21 May 2012 11:29:28 +0200 Initial Report
I was waiting while my car was being washed at the Total Service Station on the corner of Robert Broom Drive & Swanevelder street. After about 45 min, the attendant asked me to move my car so they can start vacuming. However, the guy whose car was washed after mine was almost finished (and he had taken an option to have his car polished as well). When I asked while they only asked me then to move my car, I was told very curtly that they did not have enough power outlets. Why wasn't I asked first to move my car, seeing as I was first in the queue?

When I asked to speak to the manager, she came out, ignored me completely, and had a few words with some staff members. Then she went back in, only to reappear a few minutes later, eating what I suppose was her lunch, completely oblivious to the situation. Another car was being finished while I was still waiting for my car.

When they finally finished, no apologies were forthcoming, and they just went on as if nothing happened...

This is absolutely pathetic! I highly recommed people to NOT use the carwash at ANY Total Service Station. They might just start swearing at us...

Company Response
21st May 2012, 2:13pm

Hello rhnstadler,

Thank you for bringing this to our attention, it is not the experience we want you as a valued customer to have with Total. I escalated your complaint to the Total Representative for that site to investigate and revert back to you.
The reference number for your complaint is ISS 210485

Regards
NCCC Management Team

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]]> http://www.hellopeter.com/total-south-africa/complaints/carwash-fiasco-while-manager-stuffs-her-face-804440 http://www.hellopeter.com/total-south-africa/complaints/carwash-fiasco-while-manager-stuffs-her-face-804440 Mon, 21 May 2012 08:50:58 +0200