http://www.hellopeter.com/industry/security/feed This feed lists the latest reports under 'Security' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:27:08 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere Initial Report
I had a tracking device installed in my car at the Nelspruit installation centre. When returning home I realized that my Leatherman multi-tool was missing from its place inmy car.
I reported this to Tracker the next morning however it took 3 months and a letter to their CEO before they responded to my issue.
Tracker then informed me that they will do a polygraph test on those who had access to my vehicle, but that I had to pay for it should all of them pass.
I agreed and the test were done. My problem is that the agency undertaking the test contacted me soon after to informed me that the test was only done on two of the three technicians because the one who performed the installation gave notice shortly before the test was undertaken and refused to come in for the test.
Given the circumstances I expected Tracker to at least contact me to work out some agreement, however I din't received any further response from Tracker and was billed for the polygraph tests.
This all happened during the course of last year and I have since given up on getting a response fromTracker, until I was told of the HelloPeter site.

Company Response
24th May 2012, 2:44pm

Hello DennisW,

Your complaint dated the 24th May 2012 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Mohamed Sultan
Tracker Customer Care

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]]> http://www.hellopeter.com/tracker-network/complaints/failure-of-tracker-to-resolve-issue-of-*****-807594 http://www.hellopeter.com/tracker-network/complaints/failure-of-tracker-to-resolve-issue-of-*****-807594 Thu, 24 May 2012 14:17:20 +0200 I recommend this company and will continue to use Chris for all my security.

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]]> http://www.hellopeter.com/24-hour-gate-technician/compliments/good-service-807506 http://www.hellopeter.com/24-hour-gate-technician/compliments/good-service-807506 Thu, 24 May 2012 12:58:33 +0200 ]]> http://www.hellopeter.com/247-gate-technicians/compliments/excellent-service-807466 http://www.hellopeter.com/247-gate-technicians/compliments/excellent-service-807466 Thu, 24 May 2012 12:42:56 +0200 Initial Report
I am truly disgusted with the lack of service from tracker. I have logged a call to test my unit. I get a call that a technician will call me and i waited, a week past and no call. Friday the 18th i call the call centre and they apologise and advise they will get a technician to call me. IM STILL WAITING. If my car gets stolen, WILL YOU REPLACE IT???

Company Response
24th May 2012, 1:16pm

Hello pow wow,

Your complaint dated the 24th May 2012 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Oddette Damon
Tracker Customer Care

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]]> http://www.hellopeter.com/tracker-network/complaints/still-no-call-regarding-unit-testing-807464 http://www.hellopeter.com/tracker-network/complaints/still-no-call-regarding-unit-testing-807464 Thu, 24 May 2012 12:26:39 +0200 Initial Report
I recently contacted ADT to advise I have not seen one of their vehicles in my area for the last 7 weeks, they told me they are in the area and every time they pass my house will leave a note so I know they are around....this was too good to be true as I am yet to see one note! Yesterday the power to my alarm was intercepted and I was not notified by ADT....last week my alarm went off and no one contacted me! This is very poor service. I am now considering moving my armed response to another company!

Company Response
24th May 2012, 2:04pm

Hello nicnat,

We thank you for bringing this to our attention, you will be contacted by someone where they will look to assist you further.
kind regards,
Customer services

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]]> http://www.hellopeter.com/adt-security/complaints/adt-have-disappeared-807452 http://www.hellopeter.com/adt-security/complaints/adt-have-disappeared-807452 Thu, 24 May 2012 12:15:11 +0200 We approached Chubb to assist us in our loss due to their poor service, which they refused. We pay over R500 per month for services that we do not receive. Every time we loose money they just pull up their shoulders, not their problem. So why do we have security?
This service is unacceptable and it is time that Chubb should participate in the losses that companies and individuals get due to their poor services.
For all users of Chubb, beware of of their service, you are going to loose out! It is never their fault and they do not support you at all in your losses.

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]]> http://www.hellopeter.com/chubb/complaints/bad-service-and-bad-attitude-807446 http://www.hellopeter.com/chubb/complaints/bad-service-and-bad-attitude-807446 Thu, 24 May 2012 13:16:43 +0200 Initial Report
ADT Security does not only have inadequate technical staff who don't fix problems but leaves them to damage the rest of your security system so that they can come back and charge you for a whole new system.
When quoting for this new system they then charge you 5 times the amount it would cost you to go to a private contractor.
I needed a damage report to submit my claim to our insurance company, it has been 3 weeks and I still have not received it. I have called a total of 6 times. The last 2 times I have requested to speak to a supervisor and then a manager. I am yet to hear from them.
My security is at risk because I cannot get the right information out of them and they have done nothing.
If this is how they treat a simple technical problem I would hate to see how they react when I have a gun to my head!

Company Response
24th May 2012, 10:02am

Hello Fintax,

We thank you for bringing this to our attention, you will be contacted by someone today, where they will look to assist you further.
kind regards,
Customer services

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]]> http://www.hellopeter.com/adt-security/complaints/adt-security-is-only-interested-in-your-money-807197 http://www.hellopeter.com/adt-security/complaints/adt-security-is-only-interested-in-your-money-807197 Thu, 24 May 2012 09:29:04 +0200 Initial Report
12/04/ 2012.I triggered the alarm.They spent 7 min 2 call us instead of dispatching a car . The car arrives 15 minutes later. Excuse: Bluff officer was busy with another call and that he was busy on another call.. Bluff officer pitched up 30 minutes after alarm. . I told him NOT once in over a month did I see the vehicle. Control room manager explanation was that this was a once off situation . He passed buck 2 the area manager . A week goes no area manager in sight. Letter of termination of their services sent then get a call from the area manger .Told him of the poor service. Excuse: just a once off situation. 20/05/2012 I get email from Mary Dry of Blue security that I signed a 36 mnts contract with 19 mnts remaining R222.65 = R4230.35 x 30% = R1269.11incl cancellation fee . I signed a " ANY TIME OUT CONTRACT" and I had given them over 40 days notice.I have it in writing that NEXT TO THE NOTICE PERIOD ON THE CONTRACT THAT WAS STRUCK OFF, "OUT ANY TIME " SIGNED BY MY SELF AND HER AGENT ALEX. Instructed not 2 make any further deduction and put STOP payment at the bank . THEY ROUGISHLY change the deduction to R257.65 so they they get payment.This is unethical behaviour

Company Response
24th May 2012, 10:57am

Hello Anwar Simjee,

Thank you for bringing this to our attention, this is not at all how we do business. We can confirm that you have received a phone call from our Managing Director who has committed to personally resolve this issue for you.

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]]> http://www.hellopeter.com/blue-security/complaints/poor-service-and-extortion-at-the-hands-of-blue-807181 http://www.hellopeter.com/blue-security/complaints/poor-service-and-extortion-at-the-hands-of-blue-807181 Thu, 24 May 2012 08:50:32 +0200 Initial Report
I leave give or take around 6 in the morning to take my wife to work on a 200cc motorbike and this is what happened this morning I live in the main str of Brakpan Prince George Ave and not more than 2 blocks from my house i get a red robot on the TWIN LANE MAIN ROAD as i pull of i get a CHUBB DRIVER reg nr BP47VD driving right up my ass like 10cm from my bike tire (THE WHOLE LEFT LANE IS OPEN NO TRAFFIC TILL TOWN) and he keeps pushing me !!!! I have seen animals run out of yards and bikers getting killed in this main str. BUT HE KEEPS PUSHING THEN COMES PASS ME AND FORCES ME OFF THE ROAD AND SPEEDS AWAY. SO i gave chase and got him in town at a red robot so i pulled in next to him and asked him what hes problem was ALL I GOT WAS HIM LAUGHING AT ME AND CALLING ME RACIAL THINGS the next time this happens to me be sure as i will see this as a HIGHJACKING and will pull my fire arm and deffend my wife and myself. But again this will lead to nowhere as things are the way they are in this country. WHO IS IN CHARGE OF CHUBB an APE and i will bet my right lung NOTHING WILL HAPPEN TO THIS DRIVER!! But i will wait for the day when a driver runs over a child I HOPE I AM AROUND TO SEE THIS.....

Company Response
24th May 2012, 12:33pm

Hello chadinha,

Good Day Sir

Thank you for bringing this to our attention this kind of behaviour will not be tolerated by Chubb Management under no circumstances.
The reaction officer will be disciplined according to company policies and procedures that are in place for all staff on the road and off the road.
This incident has already been reported to Chubb head office by Sipho Myeza our area manager that contacted you to apologise for the incident that acure this morning. you can be unsure that the necessary steps will taken place with the reaction officer that put your life at risk, as we believe and what we stand for that this is un acceptable behaviour for a Chubb employee

Regards
Alta Roux

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]]> http://www.hellopeter.com/chubb/complaints/driver-forces-us-off-road-and-nearly-kills-us-807159 http://www.hellopeter.com/chubb/complaints/driver-forces-us-off-road-and-nearly-kills-us-807159 Thu, 24 May 2012 08:20:41 +0200 Initial Report
I've been a customer with ADT for 1 month, and have been happy with their service/response thus far, being one who frequently set off "false alarms". However it seems they've showed their true colors in the last 5 days. On saturday 19 May '12 an ADT representitave came out to my house, as I was quite keen on their security beam offer. BUT it all went downhill from there, Not only am I waiting since Saturday for a quote, but getting hold of anyone to assist me on signing up for the service (mind u) is like drawing water out of a stone. I left over 12 missed calls and about 5 msgs for the representative via the Call centre, still no joy.
Not to mention the call centre agent who I called around 2pm (Tebogo) was very rude in handling the query & her supervisor didnt seem to care less when I reported her.
If this is how ADT treat their customers, then I'm VERY scared to think what will happen if I find myself in a real emergency/life threathening situation. I think 1 month of service from them is more than enough for me.
time to move to a different security company!


Company Response
23rd May 2012, 3:04pm

Hello SanLop,

We apologise for the inconvenience caused, this information has been escalated to the Head of Department and you will be contacted by someone where they will look to assist you further.
kind regards,
Customer services

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]]> http://www.hellopeter.com/adt-security/complaints/rude-call-centre-staff-missing-consultant-806860 http://www.hellopeter.com/adt-security/complaints/rude-call-centre-staff-missing-consultant-806860 Wed, 23 May 2012 15:01:10 +0200