http://www.hellopeter.com/industry/retail/feed This feed lists the latest reports under 'Retail' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:26:02 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere ]]> http://www.hellopeter.com/musica/compliments/excellent-service-807695 http://www.hellopeter.com/musica/compliments/excellent-service-807695 Thu, 24 May 2012 15:22:46 +0200 ]]> http://www.hellopeter.com/edgars/complaints/no-accountability-1-month-down-the-line-807672 http://www.hellopeter.com/edgars/complaints/no-accountability-1-month-down-the-line-807672 Thu, 24 May 2012 15:01:18 +0200 ]]> http://www.hellopeter.com/game/complaints/returning-goods-807670 http://www.hellopeter.com/game/complaints/returning-goods-807670 Thu, 24 May 2012 15:00:36 +0200 Initial Report
I am absolutely sick and tired of the Mall @ Carnival branch they are unprofessional, useless, rude and that branch never ever has any sizes in anything, every month i go there beginning of the month (and month end and middle of the month) to shop as I am an account holder, and when I finally see something I like they never have the proper sizes, I don't know if they are just too lazy to go to the back and check but, I'll ask for a size in something and (out of the top of their head) they say they don't, this past weekend I went to buy a pair of shoes and they were so rude to me, they looked straight passed me as I asked for assistance

As a customer I feel this is pathetic and I am really considering closing my account and moving to another outlet as Markhams is going one way and that is DOWN!!!

Please look into this and as for my time I keep wasting i really feel that I should be compensated

On top of all of this the fashion at this outlet is not looking hot at all anymore!!! FIX IT!!

Company Response
24th May 2012, 3:20pm

Hello DevyV,

Thank you for getting in touch.

Your comments have been passed to our Markham department and they will contact you directly.

Kind regards,
Monique
TFG Customer Service Liaison Officer

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]]> http://www.hellopeter.com/markham/complaints/markhams-is-falling-807659 http://www.hellopeter.com/markham/complaints/markhams-is-falling-807659 Thu, 24 May 2012 14:56:07 +0200 ]]> http://www.hellopeter.com/clicks/complaints/still-not-repaid-after-nearly-a-month-807632 http://www.hellopeter.com/clicks/complaints/still-not-repaid-after-nearly-a-month-807632 Thu, 24 May 2012 14:40:58 +0200
I bought a pair of adidas in centurion last year not long ago I washed it normal water and soap like always left it to dry and the one right one lost its shape! I'm all angry as to spend R300 odd on a pair of flip flops and wear adidas all my life and this happens?

I bought it from sportscene if I can remember correct in reds mall centurion? Is this supposed to happen after a wash? I'm really amazed and upset

Please advise me as to who to contact as I don't want to just leave a remark on hello peter! Always had good wear from adidas? Even with my other 4 pairs? Thanks Liezl
0824503572

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]]> http://www.hellopeter.com/adidas/complaints/bad-quality-product-807609 http://www.hellopeter.com/adidas/complaints/bad-quality-product-807609 Thu, 24 May 2012 14:22:32 +0200 Initial Report
I bought a well priced sweat shirt as a gift for somebody but it did not fit. I went into the store in Northgate to get return the item and get my money back.

I was greeted by the security guard and manager to advise me that they wil not give me my money back but i must take another item or get a voucher. I mentioned that in terms of the Consumer Protection Act, they are obliged to refund my money back if items are returned within a 7 day period. The manager disagreed with me and advised me that they will not give me my money back.

They are in direct contravention of the CPA with this attitude , but are in denial. After discussing thsi matter with the regional manager, i eventually and frustratingly got my full cash refund, which is my right.

I ask that you train this store manager and instrcut him not to contravene the rights of retail consumers as defined in the CPA. I wasted 20 minutes of my life enforcing my rights!!

Company Response
24th May 2012, 2:42pm

Hello Blackcat69,

Thank you for your feedback. In terms of Section 20 of the CPA, a company must not refuse a cash refund in the event that an item is defective or unsafe or in the event of direct marketing, or if a consumer did not have an opportunity to examine goods before delivery. This however does not apply to Meltz Stores, as we offer fittings rooms & the goods may be examined, in our stores, prior to a customer concluding a purchase. It also does not apply to goods returned due to size or if a consumer changes their mind about the goods which they have already purchased. We gladly exchange an item or provide a gift card, which is valid for 3 years, with proof of purchase & if the goods are in their original condition. Should an item be defective, we will refund cash with proof of purchase or if not, we will exchange the item at the current system price. This policy, which is on the back of every Meltz till slip, on display in stores & our website, has been checked with the Consumer Protector's Office & we have been advised that we are fully compliant. When buying gifts, we encourage our customers to purchase our scented gift cards to avoid incorrect size selection. Nicole Merdjan (CRM)

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]]> http://www.hellopeter.com/meltz/complaints/bad-service-at-meltz-northgate-807597 http://www.hellopeter.com/meltz/complaints/bad-service-at-meltz-northgate-807597 Thu, 24 May 2012 14:12:43 +0200 Initial Report
To whom it may concern.

'URGENT'

Good day

I bought some of your Pick n Pay brand pies last night for my family and how DISAPPOINTED I was when I got home. The 'chicken and mushroom' pies was disgustingly old and looked like a steak pies to me. This is not the first time I am experiencing this with the pick n pay brand pies.

ii even took some photo's of the pies, till slip and date & time.

I await your response.


Regards (VERY UNHAPPY CUSTOMER)


Company Response
24th May 2012, 2:31pm

Hello maya163141,

Thank you for bringing this to our attention.

We have escalated the matter and you will be contacted soon. We apologise for the inconvenience caused.

We value you as a Pick 'n Pay customer and are committed to improve continually our service levels.

Yours sincerely
Keren Townsend
0800 11 22 88
customercare@pnp.co.za

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]]> http://www.hellopeter.com/pick-n-pay/complaints/unhappy-customer-807587 http://www.hellopeter.com/pick-n-pay/complaints/unhappy-customer-807587 Thu, 24 May 2012 14:09:40 +0200 Initial Report
I work near the store and go there about everyday. The queues are always long as they only have a few staff on duty, when there is about 10 tills open. To buy one small item you have to stand in the queue for about 20 minutes. I really think they should get more cashiers as it looks like they are skimping on staff to save money. Even if I go early in the morning there will still be a queue. They also don't always have products that I want, like mussels in a can... It's just the small things, like standing in the queue for half an hour, then getting to the front and they only take cash, there is no sign or anything, or the ring up the wrong stuff for the person in front of you then you have to wait another 10 minutes. I think the management should be upgraded or trained, because they are not doing a good job.

Company Response
24th May 2012, 2:24pm

Hello jacqi9,

Thank you for bringing this to our attention.

Your complaint has been brought to the attention of senior management, who will be in contact you in due course to discuss this matter.

Please keep in touch with me using my email address and your reference number below.

We value you as a Pick 'n Pay customer and are committed to improve continually our service levels.

Yours sincerely
Keren Townsend
0800 11 22 88
customercare@pnp.co.za

Reference Number: 8000485087

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]]> http://www.hellopeter.com/pick-n-pay/complaints/long-queues-807584 http://www.hellopeter.com/pick-n-pay/complaints/long-queues-807584 Thu, 24 May 2012 14:04:09 +0200 ]]> http://www.hellopeter.com/edgars/complaints/purple-cash-card-807581 http://www.hellopeter.com/edgars/complaints/purple-cash-card-807581 Thu, 24 May 2012 13:57:01 +0200