http://www.hellopeter.com/industry/restaurant/feed This feed lists the latest reports under 'Restaurant' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:25:17 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere Somehow we always end up with the same waiter (I think her name is abby) she is always friendly.
The staff always walk past and smile... I have a 3year old son who is always acknowledged by all the waiters and they always offer to take him upstairs to play after his meal... We have had one incident that food was frozen on the inside, but within minutes it was resolved and we were happy... We understand that not every meal can be done perfectly no matter how hard u try, and it was a busy month end evening. I am extremely happy with natchez spur and will not go to any other spur, due to the amazing treatment and service we get there!!! Wish all the spurs were like natchez!!!
Thanks a lot guys!!!
Keep it up

---

]]> http://www.hellopeter.com/spur-steak-ranches/compliments/great-service-807689 http://www.hellopeter.com/spur-steak-ranches/compliments/great-service-807689 Thu, 24 May 2012 15:17:19 +0200 BUT WHAT A SHOCK AND WHAT N RIP OFF WAS TODAY
I HAVE ORDERED A LAGE CHICKEN LIVERS IT CAME IN THE LAGE BOX BUT WHEN I OPENED IT IT WAS EXCATLY THE SAME THATN THE STARTER OF ONE OF MY COLLEGUES.
tHERE WERE NO TIME TO GO BACK TO COMPLAIN FOR WE ARE STILL IN MEETING.
SO WE PAY FOR LARGE PORTIONS BUT NEVER RECEIVE IT. IF IT WAS NOT THAT WE SAT NEXT TO EACH OTHER FOR LUNCH WE WOULD NOT HAVE NOTICED.

---

]]> http://www.hellopeter.com/nandos/complaints/what-a-rip-off-807591 http://www.hellopeter.com/nandos/complaints/what-a-rip-off-807591 Thu, 24 May 2012 14:10:38 +0200 We requested a change in table. Ryan found us a table less two chairs, which my husband had to ask for from other patrons (shouldn't the manager do this?).After a mix up of reserved tables, we were bullied & intimidated by 2 black men who had no reservations for the table but were joining neighbouring patrons. The senior manager got involved , and tried to attach a table to their friends table, which they refused. They continued to bully & harass us . Eventually the manager said to us " you must sort this out amongst yourselves- i don't know what to do."What kind of managers do you employ -clearly ones with no back bone.
A lady manager then proceeded to seat us under a book shelf on the upper level. We were so disappointed in the manner in which we were treated and to top it all off, we received cold food.
I will never recommend this restaurant to anyone.I am disappointed at their poor management and customers skills to allow strangers without reservations to intimidate patrons

---

]]> http://www.hellopeter.com/doppio-zero/complaints/poor-service-delivery-and-management-807568 http://www.hellopeter.com/doppio-zero/complaints/poor-service-delivery-and-management-807568 Thu, 24 May 2012 13:47:15 +0200 Initial Report
We wanted to treat my Dad on his birthday for a Wimpy breakfast as it's his favourite. At the Wimpy we were not greated nor seated by anyone. After waiting half an hour I fetched the menus myself. An hour past and still we hadn't placed our order. I got up and placed the order with a irate and rude waiter at the counter. After another hour we received our milkshakes but no food. We waited another hour and decided to pay for our milkshakes and leave as our food was still not made. We had to request the bill at the front desk as there was no waiter willing to help us. The Wimpy was also not busy as there were several tables open. No one apologised or offered to help solve our dilemma. Never in my life have I ever come across such terrible customer service in my life. It left a bitter taste in all of our mouths and we will think twice before visiting Wimpy again.

Company Response
24th May 2012, 11:28am

Hello emorizev,

Please accept our apology for the poor service you received. Your complaint has been forwarded to our franchise manager and franchisee to resolve and give you feedback accordingly.

Kind regards
Wimpy Head Office

---

]]> http://www.hellopeter.com/wimpy/complaints/worst-service-ever-807360 http://www.hellopeter.com/wimpy/complaints/worst-service-ever-807360 Thu, 24 May 2012 11:12:29 +0200 ]]> http://www.hellopeter.com/eastwoods/complaints/shocking-incident-at-eastwoods-bellville-807330 http://www.hellopeter.com/eastwoods/complaints/shocking-incident-at-eastwoods-bellville-807330 Thu, 24 May 2012 10:55:53 +0200 Initial Report
On the 23/05/2012 @ 09H50 I call Nando's Bedfordview. Loveness answers the phone and tells me they still closed - HOW DO YOU ANSWER THE PHONE IF YOU STILL CLOSED. Eventually she takes down my order and says she will call me back with the price. At 10H10 I call again to find out what the Price is an get told SOMEONE WILL CALL ME BACK! Why cant you give me the bloody price.

At 10H15 I get a call back from Zandile to "confirm my order" - and it is COMPLETELY WRONG.
I give my very simple order again: 1. Cheese Burger, No Garnish, Well done, Mild. 2. Strips and Veg, Mild, extra sauce. 3. Strips and Veg, Lemon and Herb, extra sauce. 4. Livers and Roll, Mild, Well done. - REMEMBER THE CHANGE!
I Call back again and say remember the sauce!

The following orders is wrong: Nr 2 - arrives Lemon and Herb with NO STICKER and ONE SMALL PACKET of small sauce. Nr 4. arrives LEMON and Herb with NO STICKER. And guess what - NO CHANGE.
I complaint, the driver goes back and brings change with my correct livers and a complimentary EMPTY PACKET WITH NO CHIPS! I call back again and they send me a COMPLIMENTARY BURGER and chips, and Guess what - NO CHIPS AGAIN!

This is our third complaint!

Company Response
24th May 2012, 1:11pm

Hello Monique1234,

Thank you for taking the time to submit your feedback through the Hello Peter website.

At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.

We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!

Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.

That manager will get back to you within 48hours to explain what went wrong.

In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!

Regards,
Nando's Customer Care

Customer Care: 0860 11 333 2
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za

---

]]> http://www.hellopeter.com/nandos/complaints/dont-care-dont-listen-poor-service-overall-807232 http://www.hellopeter.com/nandos/complaints/dont-care-dont-listen-poor-service-overall-807232 Thu, 24 May 2012 09:24:01 +0200
Thank you

---

]]> http://www.hellopeter.com/cape-town-fish-market/compliments/what-a-fantastic-place-to-go-eat-807226 http://www.hellopeter.com/cape-town-fish-market/compliments/what-a-fantastic-place-to-go-eat-807226 Thu, 24 May 2012 09:18:27 +0200 Initial Report
I bought some food from the Nandos along malibongwe drive where I have been a customer for a very long time. I was very disturbed by the way I was treated by the lady behind the counter named Lissel. I ordered a meal for two and one of them was the wing-lets meal. in so doing I was not advised that my meal was going to take well over 30mins to prepare & I sat and watched as people who came in after me left with their food. As I enquired about this Lissel, who was very rude with her response then mentions that "people in here all know that wings take long. Even they know that (as she points to a couple that was walking out)" I was angered by her response and informed her that I was in no way related to that couple and even if I was that wasn't the issue. As we went back and forth, Lissel went on to speak to her co-worker in SHONA as she thought I would not understand what she was saying which was translated to "People from back home are a problem". While I went on to confront the matter the manager just stood there and asked her to apologise but did nothing about it. Please note that this is the second disturbing incident I have had from this very same nandos within a month.

Company Response
24th May 2012, 10:44am

Hello lisaruwodo,

Thank you for taking the time to submit your feedback through the Hello Peter website.

At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.

We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!

Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.

That manager will get back to you within 48hours to explain what went wrong. .

In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!

Regards,
Nando's Customer Care

Customer Care: 0860 11 333 2
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za

---

]]> http://www.hellopeter.com/nandos/complaints/bad-attitude-lissel-807216 http://www.hellopeter.com/nandos/complaints/bad-attitude-lissel-807216 Thu, 24 May 2012 09:13:25 +0200 Initial Report
I went to Wimpy, Wonderpark on Monday morning, arriving 8.30, ordered breakfast at 8.30 in the morning. What is going on, must bottles (I had 2) was dirty , so early in the morning, as if there is no supervising. You expect this after lunch but not so early in the morning. Where is hygiene coming in

Company Response
24th May 2012, 8:32am

Hello ubuntu,

Please accept our apology for the dirty mustard bottles. Your complaint has been forwarded to our franchise manager and franchisee to resolve and give you feedback accordingly.

Kind regards
Wimpy Head Office

---

]]> http://www.hellopeter.com/wimpy/complaints/dirty-mustard-bottles-807121 http://www.hellopeter.com/wimpy/complaints/dirty-mustard-bottles-807121 Thu, 24 May 2012 05:27:53 +0200
Upon leaving I asked about the manager who was sitting outside and did not enter the restaurtant floor ONCE during our visit. Upon telling him of our poor experience, he casually apologized and gave me his business card.

Firstly, if he was on the floor checking on tables and ensuring his staff were performing, we would not have had this experience. Secondly, surely he should take my details instead of him giving me his? He should be making the effort to solve this problem and surely not me?!

The food was fantastic, but the attitude of the staff will not bring me back anytime soon.

---

]]> http://www.hellopeter.com/simply-asia/complaints/poor-service-807059 http://www.hellopeter.com/simply-asia/complaints/poor-service-807059 Wed, 23 May 2012 20:06:09 +0200