http://www.hellopeter.com/industry/promotions/feed This feed lists the latest reports under 'Promotions' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:19:45 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere
This is unacceptable and even a refund is not good enough, I paid for and received a voucher for a half a day spa for 3 people and I expect to use it for a half a day spa. I am not an unreasonable person and if it was not for the fact that it was a gift, I would not have act this way but this will put me in an extremely embarrassing situation.

I have send 2 emails in this regard to their refund and support departments but no response at all, this is a very bad reflection on the company.

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]]> http://www.hellopeter.com/groupon-sa/complaints/paid-for-half-a-day-spa-deal-reduced-to-a-2-hour-s-807470 http://www.hellopeter.com/groupon-sa/complaints/paid-for-half-a-day-spa-deal-reduced-to-a-2-hour-s-807470 Thu, 24 May 2012 12:31:04 +0200 Initial Report
I've purchased a Tom-Tom on the 17th of April - with a 3 week delivery promise. I've send various emails - with no replies on the mails. I've phoned the week of the 15th of May - with a promise that I will receive my fully paid product the week after that. Which I never have received. I phoned once again and heard exactly the same story.. It has been invoiced and out for delivery. And then that there is back log for deliveries and replying on mails. But despite that they are still advertising the sale of a Tom -Tom despite the fact that they can't even keep up with the first lot of deliveries. Surely they should keep their customers in touch with what is happening? This was my first experience with Group On and certainly not a good one!


Company Response
24th May 2012, 1:26pm

Hello suz123,

As per our telephonic discussion, I have arranged for delivery of your product.

Please accept my apologies for the way in which the call was handled by the consultant, it was completely unprofessional!

Hopefully your next shopping experience with Groupon will be a good one.

Kind regards,

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]]> http://www.hellopeter.com/groupon-sa/complaints/groupon-dont-stick-to-promises-807449 http://www.hellopeter.com/groupon-sa/complaints/groupon-dont-stick-to-promises-807449 Thu, 24 May 2012 12:14:02 +0200 Initial Report
Still waiting for my refund for vouchers purchased that was cancelled

Company Response
24th May 2012, 11:15am

Hello grethak,

As per the telephone conversation that we had.

I really hope that your query was addressed adequately.

We sincerely hope that this experience has not placed a damper on your valued support to Groupon.

Warmest regards,
The Groupon Mother ship

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]]> http://www.hellopeter.com/groupon-sa/complaints/still-waiting-for-my-refund-807355 http://www.hellopeter.com/groupon-sa/complaints/still-waiting-for-my-refund-807355 Thu, 24 May 2012 11:05:07 +0200 ]]> http://www.hellopeter.com/groupon-sa/complaints/groupon-fail-to-deliver-again-and-again-again-agai-807313 http://www.hellopeter.com/groupon-sa/complaints/groupon-fail-to-deliver-again-and-again-again-agai-807313 Thu, 24 May 2012 10:23:44 +0200 Initial Report
I have Unsubscribe about 8 time now and still getting the advert mails. I've mailed them, I've unsubscribed I just don't know what to do any more not to get these mails!!! DON'T MAIL ME PLEASE!!!

Company Response
24th May 2012, 12:01pm

Hello bonitamven,

As per the telephone conversation that we had.

I really hope that your query was addressed adequately.

We sincerely hope that this experience has not placed a damper on your valued support to Groupon.

Warmest regards,
The Groupon Mother ship

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]]> http://www.hellopeter.com/groupon-sa/complaints/unsubscribe-807145 http://www.hellopeter.com/groupon-sa/complaints/unsubscribe-807145 Thu, 24 May 2012 07:54:45 +0200 Due to some issues the two have with each other. Which of course we were not
Told about and had to find out when trying to redeem the coupon.

I e-mailed and called in for a refund, mon 21/05 and was told would get credit, but still no sight of that credit.

Groupon takes ur money within a minute when u pay, then you
Have to wait daaays for them to bring it back.

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]]> http://www.hellopeter.com/groupon-sa/complaints/still-waiting-for-refund-807131 http://www.hellopeter.com/groupon-sa/complaints/still-waiting-for-refund-807131 Thu, 24 May 2012 07:22:59 +0200 Initial Report
I posted a complaint on Hello Peter about Groupon and it was very quick of them to respond after the complaint. Maurisia left me a message as well as an email with her direct contact details on the 16 April. I was not available to take the call, but tried her number at least 15 times shortly after her message was left, but there was no answer. Why give me a direct number when no one is available to answer? I even tried the Customer Service number, but also no luck.
I still continue to use Groupon because they have great specials!

Company Response
24th May 2012, 1:21pm

Hello Fahima,

As per the telephone conversation that we had.

I really hope that your query was addressed adequately.

We sincerely hope that this experience has not placed a damper on your valued support to Groupon.

Warmest regards,
The Groupon Mother ship

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]]> http://www.hellopeter.com/groupon-sa/complaints/automated-responses-807115 http://www.hellopeter.com/groupon-sa/complaints/automated-responses-807115 Thu, 24 May 2012 01:26:39 +0200 I phoned DG Marketing and spoke with Dean. He said he has a contract with Carly's to sell the vouchers and he will speak to them. I have not heard from him and it seems that this is a scam.

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]]> http://www.hellopeter.com/dg-marketing/complaints/voucher-for-hairdresser-**********-807028 http://www.hellopeter.com/dg-marketing/complaints/voucher-for-hairdresser-**********-807028 Wed, 23 May 2012 18:43:48 +0200 ]]> http://www.hellopeter.com/groupon-sa/complaints/groupon-not-used-cash-credit-not-given-806940 http://www.hellopeter.com/groupon-sa/complaints/groupon-not-used-cash-credit-not-given-806940 Wed, 23 May 2012 16:17:41 +0200 Initial Report
I am absolutley disgusted at the service provided by groupon.
here is a company that offers us discount on various elements from retails goods, accomodation, flights and many others. I would advise anyone thinking of purchasing anything from them to think again.
I ordered a retail product 9 weeks ago, based on THEIR terms and conditions and a delivery date of 3 to 4 weeks ( already a long time but its stipulated so you know what you are in for ) I have now been calling since week four and i still cannot even be given an estimated delivery date due to the fact they they have no reord of my calls even though i have a number of ticket numbers confirming every conversation had with them which THEIR system sends me. ridiculous, 4 consultants later and still no answer. even after holding the line for 20 minutes ech time to get an answer.
Again i say do not use groupon, i have a retail product issue.
What happens when you buy a travel package or book accomodation and you arrive there only to be told sorry but we can find your voucher refference or groupon has not confirmed it.
then the fun begins, and due to the fact they make you pay up front you have no way of retrieveing that money

Company Response
24th May 2012, 11:44am

Hello simon1waterson,

As per our telephonic discussion, I have arranged for delivery of your product.

Please accept my apologies for the way in which the call was handled by the consultant, it was completely unprofessional!

Hopefully your next shopping experience with Groupon will be a good one.

Warmest regards,
The Groupon Mother ship

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]]> http://www.hellopeter.com/groupon-sa/complaints/groupon-neverlands-no-delivery-and-no-answers-806900 http://www.hellopeter.com/groupon-sa/complaints/groupon-neverlands-no-delivery-and-no-answers-806900 Wed, 23 May 2012 15:37:45 +0200