http://www.hellopeter.com/industry/life-insurance/feed This feed lists the latest reports under 'Life Insurance' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:06:47 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere

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]]> http://www.hellopeter.com/1lifedirect-insurance/compliments/great-service-807635 http://www.hellopeter.com/1lifedirect-insurance/compliments/great-service-807635 Thu, 24 May 2012 14:44:10 +0200 After continuously providing the information, i then called the call centre on the 4th May 2012 and spoke to Bongani Radebe who assured me he would get back to me on the status of the claim on the 7th May 2012. After sending him 2 follow up e-mails, i have yet to receive a response.
I find this to be stalling tactics on the Insurers side in an attempt to evade honoring a claim on a policy. This is not in the interest of the Consumer and i am sure stands against the new Consumer Protection Act. I expect resolve on this matter urgently. Should i not receive a response, we will be instituting legal action.

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]]> http://www.hellopeter.com/liberty-life/complaints/stalling-tactics-to-honor-claim-807532 http://www.hellopeter.com/liberty-life/complaints/stalling-tactics-to-honor-claim-807532 Thu, 24 May 2012 13:18:46 +0200
Hallo Soozi

Terugvoer op onderstaande e-pos is as volg:

1. Aangeheg vind nuutste polis skedule soos versoek in jou epos gedateer 23 Mei
2. Sien hieronder terugvoer op jou vrae in rooi gemerk

Ek het jou e-pos met Johan bespreek en hy het my meegedeel dat ek jou in kennis moet stel dat jy 'n ander adviseur aanstel om jou toekomstiglik te adviseur om toekomstige moontlike konflik en botsing van belang te vermy. Ons gaan die versekeraars per e-pos in kennis stel dat Johan nie meer as jou adviseur sal optree nie. Dus sal ons geen inligting in die toekoms vir jou kan deurgee nie.

Groete
Yvette Grove
Personal Assistant for Johan Pretorius
HR Wealth CC t/a Multi Brokers
FSB - 1907
Tel: 086 111 1335
Faks: 086 501 9947
[Email Removed]
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]]> http://www.hellopeter.com/multi-brokers/complaints/breach-of-client-confidentiality-807433 http://www.hellopeter.com/multi-brokers/complaints/breach-of-client-confidentiality-807433 Thu, 24 May 2012 12:21:47 +0200 Initial Report
I have joined OLD MUTUAL Group Funeral Cover and every month they are continuing deducting money from my bank account and I am uncertain whether people I have covered are appearing on the contract cause they have not send me a contract and it is over a year now and am I going to receive a contract so where is fairness there and I am worried about that.

Company Response
24th May 2012, 2:27pm

Hello SABTA,

I refer to your post.

Due to the confidential nature of the content of my response, I have responded to the e-mail address provided.

I trust you find the above in order.

Kind regards

David Price

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]]> http://www.hellopeter.com/old-mutual/complaints/no-contract-and-so-uncertain-who-i-have-insured-807276 http://www.hellopeter.com/old-mutual/complaints/no-contract-and-so-uncertain-who-i-have-insured-807276 Thu, 24 May 2012 10:01:18 +0200 ]]> http://www.hellopeter.com/1lifedirect-insurance/complaints/poor-service-807154 http://www.hellopeter.com/1lifedirect-insurance/complaints/poor-service-807154 Thu, 24 May 2012 08:15:23 +0200 Initial Report
The consultant and Clientele is simling but not the customer. My wife signed up a policy of growth with Usha Singh. I signed a debit order but don't know what is the status of the policy and my funds taken out of my account. I put a stop to the debit order. My funds maybe sitting in your suspense account. Please refund my funds taken out of my account back to the same account. Thank you.

Company Response
24th May 2012, 8:08am

Hello OzzieShaik,

Thank you for raising your concerns.

We are currently looking into this matter and will be in contact with you shortly to provide the necessary feedback.

Yours sincerely

Clientele Life

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]]> http://www.hellopeter.com/clientele-life/complaints/debit-order-taken-refund-required-807125 http://www.hellopeter.com/clientele-life/complaints/debit-order-taken-refund-required-807125 Thu, 24 May 2012 06:05:48 +0200 Initial Report
My dad past away in December, we have been trying since then to get Old Mutual to pay out his policy, every time they need some other documentation. If you know what you need to pay out a claim why not ask for all the documents the first time.

You have to pay your policy every month but when it comes to paying out it seems to be a big problem.

My mom has been getting stories every time she emails or phones them. if someone can just give us a proper answer and let us know when this matter will be resolved.

Surely it cant take 5 months for them to get everything in order.

I just want to know is it worth it to have any policies as they don't really seem to care about there customers it is all about getting money out of you.

Company Response
23rd May 2012, 6:19pm

Hello oxford123,

I refer to your post and telephonic discussion.

At the outset I apologise for the inconvenience caused.

I have responded to the e-mail address provided, due to the confidential information contained in my response.

I trust you find the above in order.

Kind regards

David Price

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]]> http://www.hellopeter.com/old-mutual/complaints/no-response-806774 http://www.hellopeter.com/old-mutual/complaints/no-response-806774 Wed, 23 May 2012 13:55:51 +0200 Initial Report
I had to first phone several places to find my financial advisor who sold me my car insurance. I have been paying for a year without fail. Just bought another car and wanted to cancel. Was given lip by the receptionist whom I had asked to direct me to someone who can help me with regards to cancelling my policy.

The receptionist firstly wasn't phrasing what she wanted to ask me properly and then she goes on and gives me attitude. I then ask her to please give me the number as requested and she refuses and puts the phone down on my ear. She obviously wasn't taught phone etiquette and being the face of a company has dismally failed. I could have been a huge client.

Company Response
23rd May 2012, 6:23pm

Hello Miss Motsepe,

I refer to your post and out telephonic discussion.

At the outset, I apologise for the level of service previously experienced. I can assure you that this is not in line with Old Mutual's endeavour to provide world class service to all our customers.

As confirmed, I will pursue the necessary avenues to cancel your car insurance and will continue to keep you informed of the progress.

I once again apologise for the inconvenience caused and trust you find the above in order.

Kind regards

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]]> http://www.hellopeter.com/old-mutual/complaints/bad-attitude-from-a-receptionist-806748 http://www.hellopeter.com/old-mutual/complaints/bad-attitude-from-a-receptionist-806748 Wed, 23 May 2012 15:18:37 +0200 Initial Report
Today I have received 2 sms's stating: Please note correspondence outstanding on you policy"

How is that even possible when I have never taken a policy out with you????

So I phone the number on the sms (keeping in mind that is the number you told me to contact) and I spent close to 20 min hearing the same thing "please hold all our operators are busy" get sent back to reception and when I asked to speak to someone else the lady puts me back through to the same place, and I hold again.

So rather than wasting my money how about you phone me.

Company Response
23rd May 2012, 4:01pm

Hello d.lewies,

Thank you for your enquiry.

As discussed telephonically with you, your cell number was captured on Assupol Life's system as another person's and you therefore received the notification of a new policy by mistake.

The matter will be rectified.

Regards

IL: Client Services

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]]> http://www.hellopeter.com/assupol-life/complaints/i-dont-have-an-policy-806678 http://www.hellopeter.com/assupol-life/complaints/i-dont-have-an-policy-806678 Wed, 23 May 2012 12:42:35 +0200 Initial Report
FNB :-) R150.00 paid from cheq a/c..122887 @ Eft. Ref.Old Mutualm345sb0029. 23May 00:00 What is going on here,who changed my debit order without even notifying me? My debit goes on the 25th of every month but now somebody has decided to change the date. I want you to cancel the debit and I'll pay by hand because I hate incompetent people with all my heart. I cannot believe this has happened without even waiting for the agreed date which is the 25th. Can someone explain this please. I need my money back into my account before close of business today and wait for the 25th. I did not budget for this debit at all, the money that was in my account was for something else. I NEED MY MONEY BACK PLEASE PLUS THE BANK CHARGES IN FULL. How you get it back is none of my business, the very same way it was scheduled to be debited it should be returned the very same way please. This is making me angry and I am going to cancel even the other investments I was taking out with you because my bank account is now ours. In future please do not mess with my money, my ACCOUNT and mine ONLY. Just refund me TODAY and cancel the debit. Even IWYZE did the same by Gauta Msegala just STOP FIDDLING WITH MY MONEY

Company Response
23rd May 2012, 10:58am

Hello Mamasita,

I refer to your post and our telephonic discussion.

At the outset, I apologise for the premature debit order deduction and the inconvenience caused. I can assure you that this is not in line with our endeavour to provide world class service to all our customers.

On receipt on a copy of your bank statement in respect of April and May, the matter will receive my urgent attention.

I once again apologise for the inconvenience caused.

Kind regards

David Price

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]]> http://www.hellopeter.com/old-mutual/complaints/debit-went-before-pay-day-806411 http://www.hellopeter.com/old-mutual/complaints/debit-went-before-pay-day-806411 Wed, 23 May 2012 09:32:50 +0200