http://www.hellopeter.com/industry/it/feed This feed lists the latest reports under 'IT' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:02:33 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere
Then to make matters worse, when you buy a new printer you get cartridges that only 25% full. The average cartridge when FULL only has 3-5 ml of ink, how hard is it to provide proper, quality service and include full cartridges with the product you sell!! It is only a few milliliters! Now the new approach is also to exclude essential cables that have to be bought separately. Come on guys, how much more are you going to short change your customers and long term yourself in sales! When people buy products, they expect them to work or then don't come back again....

I know most printer companies follow this same poor practice - however HP be a leader (not a follower) and provide a service that customers actual want and what they pay for! The price of cartridge is also ridiculously when you consider it only contains 3-5 ml - it is ink NOT GOLD

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]]> http://www.hellopeter.com/hewlett-packard/complaints/start-being-a-leader-and-stop-being-a-follower-807580 http://www.hellopeter.com/hewlett-packard/complaints/start-being-a-leader-and-stop-being-a-follower-807580 Thu, 24 May 2012 13:56:42 +0200 ]]> http://www.hellopeter.com/texo-web-hosting/complaints/texo-harasses-staff-of-multimediasolutions-after-807484 http://www.hellopeter.com/texo-web-hosting/complaints/texo-harasses-staff-of-multimediasolutions-after-807484 Thu, 24 May 2012 12:39:29 +0200 ]]> http://www.hellopeter.com/websitedesign-co-za/complaints/false-promises-and-non-delivery-807004 http://www.hellopeter.com/websitedesign-co-za/complaints/false-promises-and-non-delivery-807004 Wed, 23 May 2012 17:33:50 +0200 Initial Report
There is so much to say, I'll try to be brief!

1) Handed yet another notebook in for repairs. The 9th of March 2012
2) Paid the 14th of March in good faith!
3) Was informed that I will wait sometime for parts and that I can, as per their return policy have my notebook back within 7-14 working days.
3) ONLY received confirmation that the unit was fixed the 16th of May! Do the maths.

Some issues:

1) The answering service informs us of the professionalism and BEST service we can expect! Not to mention that you navigate trough a lengthy "press, this button, then that one, yada yada!". Then the inevitable disconnects!

2) Spoke to several people during the following weeks, inquiring about the delay on repairs. Was told everytime that there are no parts. As I started to get agitated with the service (or lack there-off), I asked for management, being passed from one "line manager" to the next.. Everyone with their OWN version of why my repair can not be completed, and conflicting versions at that, and I got this often; "we are experiencing problems with our suppliers and are changing suppliers", "problems with customs"!

3) LetMeRepair mission statement on their website, more rubbish

Company Response
24th May 2012, 8:18am

Hello pcmobile,

Dear Mr Bezuidenhout

I would like to sincerely apologies for the service you feel you have received in this regard. Unfortunately due to your unit being out of warranty the availability of your spare was hampered.

The suppliers gave us a initial ETA of 6 weeks after ordering your part. This put the eta for the 4th of may, remember ETA is only an estimate and doesn't count for any logistics delays from our side or our couriers.

There was a further delay on your part unfortunately and arrived with us on the 8th as a result. A rush order was put on your unit, assembly was accomplished on the 9th and we finished testing on the 10th (The unit needs to go through extensive testing).

We then notified you to collect on the 11th. You then collected a few days later.

With regards to the phones issues, IT will be looking into this.

Once again our sincerest apologies, however in this case we could not control it. We cannot repair your unit if we do not have a part to do so.

Kind regards,

Casey van Zyl.
Keyaccounts/Call Centre Supervisor

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]]> http://www.hellopeter.com/letmerepair/complaints/letmerepair-the-same-old-same-terrible-service-806999 http://www.hellopeter.com/letmerepair/complaints/letmerepair-the-same-old-same-terrible-service-806999 Wed, 23 May 2012 17:18:24 +0200 ]]> http://www.hellopeter.com/rebel-tech/compliments/awesome-service-great-prices-and-speedy-delivery-806753 http://www.hellopeter.com/rebel-tech/compliments/awesome-service-great-prices-and-speedy-delivery-806753 Wed, 23 May 2012 13:43:43 +0200 Initial Report
I am very disappointed with let me repair.I had given in my laptop in March 2012 already waiting for my repair to be done.
When I first gave in my laptop a quotation was given for repair on the LCD screen & the fan. The quotation was given for R5554.67.
I made the payment on the 23 March 2012.
They said it would take 14 days for my repair to be completed as parts needed to be ordered.
I waited and kept on inquiring as no one called to let me know the status of my repair.
When the parts came they told me its going through testing phase& 2 days later they had to re order the LCD screen cause it arrived cracked. I waited now for 2 months. 14+14 days=1 month NOT 2months.
Yesterday a quote was given for another R8004.68. they say the CPU needs to be replaced. I was using my computer & it was fine before I gave it in, there was no need for a cpu change. I am also in the computer field & there was definitely no need for a cpu change.
Futher, I have been calling non stop to enquire & they keep saying they will call back. No one calls back.
Call agent takes forever to reply, I have to beg for a response.Managers dont even call back. You cant contact anyone except through the call centre

Company Response
23rd May 2012, 1:24pm

Hello Qudsiyya,

Dear Miss Hassim

As explained the CPU is also faulty and will need to be replaced, this was a contributing factor to the overheating on the unit. As also discussed, we will be replacing this CPU at no further cost to you. I will personally keep you updated step by step with the progress on your unit.

I would also like to extend our deepest apologies for the lack of feedback you feel you have received.

Kind regards,

Casey van Zyl
Keyaccounts/Call Centre Supervisor

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]]> http://www.hellopeter.com/letmerepair/complaints/very-disappointed-with-service-and-repairs-806673 http://www.hellopeter.com/letmerepair/complaints/very-disappointed-with-service-and-repairs-806673 Wed, 23 May 2012 12:39:39 +0200 Initial Report
I dropped an HP EliteBook unit off at LetMeRpair and called the 0861111038 number to get a status update of the repair work which needed to be completed.
Not only was my initial call transfered and abruptly terminated but on my second and third attempt I had to deal with a misleading voice prompt which first asked me to press 1 if my call is related to a Hewlett Packard unit. It further continues asking me to press 2 if my query is to get a status update of the repair. After pressing 2 I'm then asked to press 1 if my unit is under warranty. I'm then presented with the 0860001030 HP call centre number and the call ends. The voice prompt is a complete waste of time and misleading because ultimately I need to speak to someone who will give me a status update on the repairs.
On my third attempt to speak to someone I just ignored all the voice prompts and was eventually told that an agent will attend to my call. Needless to say, I waited for 22 minutes upon which the call was terminated.
This type of shoddy service is completely unacceptable and if LetMeRepair cannot deliver an efficient and professional service where it concerns HP then they must hand it over to someone else!!!

Company Response
23rd May 2012, 11:54am

Hello marlonm,

Dear Mr Moon

I would like to apologise for the service you have recieved in this regards, as discussed with you telephonically as well as via email.

I will have IT look into this issue of the calls being dropped.

Kind regards,

Casey van Zyl
Call Centre Supervisor/Keyaccounts.

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]]> http://www.hellopeter.com/letmerepair/complaints/misleading-voice-prompts-lengthy-time-to-annswer-806587 http://www.hellopeter.com/letmerepair/complaints/misleading-voice-prompts-lengthy-time-to-annswer-806587 Wed, 23 May 2012 11:28:52 +0200 ]]> http://www.hellopeter.com/rebel-tech/compliments/can-recommend-this-company-good-service-806525 http://www.hellopeter.com/rebel-tech/compliments/can-recommend-this-company-good-service-806525 Wed, 23 May 2012 10:49:08 +0200
I have been trying to get an answer for a question for the last 3-4 week so I will now just post my question here and see if I can get the answer this way.

Question:
My problem is not with capturing error that come from the "PastelPartnerSDK" class but error that come from the "PastelInventoryJnl" class all it says in your SDK helpfile which I don't find very helpful is:
Unlike the PastelPartnerSDK classes, this class does not return error codes; it raises errors which must be trapped by your application. Each error code is the constant vbObjectError + an offset.

As I am using C# I don't know how the get a VbObjectError.

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]]> http://www.hellopeter.com/softline-pastel/complaints/sdk-support-does-not-give-support-806457 http://www.hellopeter.com/softline-pastel/complaints/sdk-support-does-not-give-support-806457 Wed, 23 May 2012 10:06:46 +0200
This is the worst company is the world.
Please if i can harn everyone,
There is no one you can speak to in accounting department, and the "receptionist" is the only person that can assist you. There is no technical support only the owner. Who half of the time writes exams.

So my question is what do you do???/

Don't use them - Phil Jonker - 0834618130

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]]> http://www.hellopeter.com/uniwebserve/complaints/not-sure-what-they-do-806303 http://www.hellopeter.com/uniwebserve/complaints/not-sure-what-they-do-806303 Wed, 23 May 2012 07:47:21 +0200