http://www.hellopeter.com/industry/isp/feed This feed lists the latest reports under 'ISP' as listed on Hellopeter.com en-gb Thu, 24 May 2012 15:01:24 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere
As i write this my call time is 57minutes and the customer service team still have no idea.

1) I have been transferred back to the switch board 7times.
2)have spoken to the same lady 2 times and both times she said "eish I'm not sure what is happening please hold" and i get transferred back to switch board.
3)The staff are so badly trained they dont have any idea on whta products mweb supplies. I can understand not being knowledge about a service etc but if they dont even know where to transfer you...That is a disgrace.


I pray to a higher power that this is the last call i ever have to make to your call centre.

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]]> http://www.hellopeter.com/mweb/complaints/worst-isp-807567 http://www.hellopeter.com/mweb/complaints/worst-isp-807567 Thu, 24 May 2012 13:45:03 +0200 Sent an email to Keoma after 6pm and got a response and problem was solved.
Have always had great service from him:)

Kind Regards
Linda Heijl

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]]> http://www.hellopeter.com/openweb/compliments/excellent-service-807379 http://www.hellopeter.com/openweb/compliments/excellent-service-807379 Thu, 24 May 2012 11:20:39 +0200 Initial Report
I am currently waiting for my new ADSL line for almost 2 months,mweb convinced me to cancel my telkom subscription and sign up with them, the sale was made, first debit order was processed but they promised to upgrade my line and I am still waiting. We are currently paying for something that we cannot use to the fullest advantage. I sent the following email to: , [Email Removed] [Email Removed] on 21 May 2012 02:26 and have still not recieved a response
____
I am very disappointed in MWEB. You are aware that we cancelled our Telkom internet subscription to sign up with MWEB. It also took quit some persuasion from my side to convince my father to sign up with your company. It has now been more than a month since we requested the migration and we have still not had our line my migrated. In fact, we did not even receive an email or sms regarding the status of our application for a migration. MWEB has not communicated this important information to us not even an apology for the delay. Is this the way customers are treated at MWEB? Will there always be a lack of communication leaving us hanging and guessing?What is going on? -


Company Response
24th May 2012, 1:38pm

Hello Fareed_Hare,

Thank you for bringing this to our attention.

As per your discussion with our customer care representative, this matter has now been addressed.

Please do not hesitate to contact us should you require any more assistance.

Kind regards
MWEB Client Services

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]]> http://www.hellopeter.com/mweb/complaints/no-communication-after-the-sale-was-made-807113 http://www.hellopeter.com/mweb/complaints/no-communication-after-the-sale-was-made-807113 Thu, 24 May 2012 00:24:41 +0200
I have been using Axxess for the month of May. They service is terrible during the day. I have the 4meg uncapped account with them, my downloads during peak hours sits at 0.2meg. Terrrible! I cant even browse the web. Pages take ages to load. What service is that?

Also my biggest problem is the disconnections. They disconnect almost every hour. My connection just dies and i have to restart my internet equipment to get back on. Their service centre says everythings fine on they side. Must be a telkom problem. Dont blame another company cause i tested another account from Mweb and not a single disconnection the entire day and night. Switch back to Axxess and within the hour, it disconnects. I dont think their support desk is qualified to understand or deal with problems from customers.

R400 to R500 a month is alot of money, they should justify that charge with proper service. Im not asking for full speed the entire day or month, what im asking for is a stable connection and service. If you cant offer that then dont offer the service!

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]]> http://www.hellopeter.com/axxess/complaints/axxess-isp-807036 http://www.hellopeter.com/axxess/complaints/axxess-isp-807036 Wed, 23 May 2012 19:01:29 +0200 Initial Report
On Sunday 20 May I signed a contract with Mweb in Canal Walk Century City for a 3D card for my Laptop. I was advised that it will take 48 hours for the card to be activated. Subsequent to activation earlier today, I established no network coverage in my apartment here at Century City. I immediately contacted the store andv was telephonically assisted by a technician who confirmed that I will not be able to enjoy the benefit of the 3D card since I have no network coverage. I subsequently returned to the store to cancel the contract and returned the modem 3D card for which I paid R233 in cash. I was told I may not cancel the contract which is now 2days old and need to pay a R1000 penalty. I none the less completed a cancellation form and returned the modem. I have since advised my bank to put a stop on the debit order. I honestly feel deeply disturbed by the level of frustration experienced while in the store trying to persuade the manager, Franklin to cancel the contract and return my R233. I suppose I will now have to fight this to the bitter end.

Company Response
24th May 2012, 1:09pm

Hello dbolton,

Thank you for bringing this to our attention.

As per your discussion with our customer care representative, this matter has now been addressed.

Please do not hesitate to contact us should you require any more assistance.

Kind regards
MWEB Client Services

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]]> http://www.hellopeter.com/mweb/complaints/cancelling-contract-806916 http://www.hellopeter.com/mweb/complaints/cancelling-contract-806916 Wed, 23 May 2012 15:54:49 +0200 Initial Report
I had to cancel my MWEB subscription because I moved. I requested the cancellation for END OF MAY. They took the debit order for END OF MAY (request was made on 24th April), and now they say I did not give a calendar months notice - DUH I gave them 6 weeks notice.
When I requested a refund for my deposit I get told no refund because no deposit was paid - which is absolute BS. When you sign up you HAVE to pay one month's deposit and one month up front.

It takes over 10 days to respond to an inquiry and I have now been requesting cancellation and refund of deposit for close to a month,
Disgusting and in complete breach of the NCA - which I will now be reporting them to.


Company Response
23rd May 2012, 9:56am

Hello jester101,

Thank you for bringing this to our attention.

As per your discussion with our customer care representative, this matter has now been addressed.

Please do not hesitate to contact us should you require any more assistance.

Kind regards
MWEB Client Services

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]]> http://www.hellopeter.com/mweb/complaints/no-refund-on-deposit-806404 http://www.hellopeter.com/mweb/complaints/no-refund-on-deposit-806404 Wed, 23 May 2012 09:25:37 +0200 Initial Report
Having had problems with my ADSL line for months, I managed to get a hold of Cybersmart's CEO, Laurie Fialkov. He spent an immense amount of time assisting me in troubleshooting my ADSL problems and resolving them. He even assisted over the weekend. This kind of service is unprecedented - A CEO assisting me personally!

I recommend Cybersmart highly. In my opinion there is not a better ISP in South Africa.
Thanks for the excellent service!

Company Response
23rd May 2012, 10:24am

Hello johanprins,

We're ecstatic to hear that you're happy and that your services are now working as they should. Feedback like yours is always welcome as it tells us we are headed in the right direction!

Sincerely
Team Cybersmart

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]]> http://www.hellopeter.com/cybersmart/compliments/unbelievably-good-service-806365 http://www.hellopeter.com/cybersmart/compliments/unbelievably-good-service-806365 Wed, 23 May 2012 08:58:49 +0200 Initial Report
about 2 months ago i registered a line fault with webafrica and was without internet for approx 7/8 days. Absolutely nothing aside from logging a line fault with Telkom was done about this. I was not offered any compensation for the time I had no internet. I use the internet at home for work purposes so this GREATLY effects me.

I am currently paying them a fairly large amount of money every month for a 10 meg line and 50 gigs of what I assume is unshaped data. I have logged a line speed issue with them on about 4/5 seperate occasions now and all they can tell me is that my exchange only supports 4mbps. Thats all good and well except that the speeds I am currently experiencing are WAY below what I would expect at 4mbps. I have asked them kindly to get someone to do a test on the line but thus far - nothing has happened.

Why should i keep paying X when I am clearly getting a service that should be worth half of X given the quality I am getting. I have also made it clear that I dont expect miracles - i just expect someone there to actually give a s*** about their customer.

Company Response
23rd May 2012, 2:04pm

Hello geoffkruss,

We have noticed that one of our Senior ADSL agents has responded to your support ticket and has requested you to do some testing so that we can properly escalate this to Telkom.

I can understand it is frustrating waiting so long for a fault to be resolved unless there was a hold-up with Telkom. However, our support staff should have at least provided you with some proper feedback on what is happening with your issue.

Our ADSL department is already aware of your issue but I have also requested that they urgently provide you with feedback. Please also provide them with the necessary test results so we can get this escalated.

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]]> http://www.hellopeter.com/webafrica/complaints/line-speed-and-customer-service-806269 http://www.hellopeter.com/webafrica/complaints/line-speed-and-customer-service-806269 Tue, 22 May 2012 23:22:10 +0200 Initial Report
MWEB PURCHACE FROM VODACOM AND AFTER 20 MONTHS WITH NO PROBLEMS, I GET SOFT-LOCKED IN APRIL, NO WARNING, AS I AM OVER MY 500 MEGS. I KNOW THE CAUSE AND SO DO THEY, SO I COUNTED THE NUMBER OF 5 MEGS RECORDED IN THE MONTH AND ONLY JUST OVER 400 MEGS WAS FOR MY ACCOUNT. INVOICE WAS FOR R357.78, MADE UP OF MY R171PM + 118.73 FOR FICTITIOUS OVERUSE +R68.05 FOR I KNOW NOT WHAT. i AM HAPPY TO PAY THE R171 ONLY.
ON 10TH APRIL I WAS ON LINE FOR 6 MINUTES USING 4.85 MEG. VODACOM RECORGED 16 INSTANCES OF 5 MEGS IN THE SAME 6 MINS WITH TIME OVERLAPS AS WELL!!
I WILL MOVE TO ANOTHER SUPPLIER UNLESS QUICKLY SORTED OUT. NOTHING IN MY CONTRACT AND UNLESS I GET PROOF OF THIS USAGE ,BY ITEM, WILL TAKE THIS FURTHER.
IN MAY I AM BEING CHARGED ALREADY AND HAVE JUST REACHED 500, MUCH LESS IN TRUTH.
MIGHT I SUGGEST ALL MWEB WIRELESS CUSTOMERS GO TO THEIR ACCOUNT, SCROLL DOWN TO VODACOM WIRELESS BROADBAND, OPEN'CURRENT USAGE, CHECK EACH MONTH, THEN CLICK ON THE DATE DAY BY DAY AND EXCLUDE ALL ENTRIES OF 4.99 OR 5.00.AS THIS IS NOT YOUR USAGE. CLAIM OVERPAYMENTS FROM MWEB WHEREEVER THEY APPEAR. TOTALLY FED UP FRED

Company Response
23rd May 2012, 9:35am

Hello bafred,

Thank you for taking the time to bring this matter to our attention.

Your query is currently being investigated. We will remain in contact with you, providing feedback until your query is resolved.

Kind regards,
MWEB Client Services

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]]> http://www.hellopeter.com/mweb/complaints/usage-and-account-in-a-messu-806181 http://www.hellopeter.com/mweb/complaints/usage-and-account-in-a-messu-806181 Tue, 22 May 2012 19:11:07 +0200
He cannot prove that I used the internet but they still want to charge me for this.

Do not get this company close to you they force themselves on you and then they do not treat you like a client but more like a peace of crap that pays the bills!!!

SMART VILLAGE SUXXXXX

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]]> http://www.hellopeter.com/smart-village-pty-ltd/complaints/useless-systems-805898 http://www.hellopeter.com/smart-village-pty-ltd/complaints/useless-systems-805898 Tue, 22 May 2012 14:06:55 +0200