Hellopeter.com latest reports feed http://www.hellopeter.com/industry/hospitality/feed This feed lists the latest reports under 'Hospitality' as listed on Hellopeter.com en-gb Thu, 24 May 2012 14:56:10 +0200 http://www.hellopeter.com/images/logo.png Hellopeter.com http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere Leribisi Lodge - 0/10 for customer care - Very unhappy, disappointed Bride The deposit for the venue was paid in September 2011, and we've paid for some of the accommodation and more than 50% of the venue costs beginning of May 2012. Now today, they phone me and tell me that we can't stay at the venue as they've got a contract with some other place and the wedding guests now need to stay over at another venue. Really, I am the bride and can't even get dressed at the venue where I am getting married or stay over the night of the wedding because they are giving the rooms to some other people???
Does it not mean anything to them that we've paid for this already? Why do we have to move Where are the loyalty or do they just not care? If we haven't paid so much alreay and it wasn't so close to the wedding date, I would have cancelled everything with them. Do not ever book your wedding here, they don't care!!! All they care about is how much money they can make and not the customer
]]> http://www.hellopeter.com/leribisi-lodge/complaints/very-unhappy-disappointed-bride-807486 http://www.hellopeter.com/leribisi-lodge/complaints/very-unhappy-disappointed-bride-807486 Thu, 24 May 2012 12:43:44 +0200 Protea Hotels - Bad service - Bad to No Customer Service at Protea Hotel Group ]]> http://www.hellopeter.com/protea-hotels/complaints/bad-to-no-customer-service-at-protea-hotel-group-807402 http://www.hellopeter.com/protea-hotels/complaints/bad-to-no-customer-service-at-protea-hotel-group-807402 Thu, 24 May 2012 11:38:16 +0200 Bayete Day Spa - Hygiene - booking turned sour ]]> http://www.hellopeter.com/bayete-day-spa/complaints/booking-turned-sour-807364 http://www.hellopeter.com/bayete-day-spa/complaints/booking-turned-sour-807364 Thu, 24 May 2012 11:09:38 +0200 Zen Fusion Spa - POOR MANAGEMENT, NO CUSTOMER SERVICE !!!!!!!!!!!! - PROBABLY THE MOST PATHETIC, DISGUSTING SPA IN SA THIS WAS AN EXPERIENCE NOT TO FORGET!
WE ARE SCARRED FOR LIFE!!!!!
From the onset with trying to get through to this hole of a "spa" to being put on hold for ridiculous lenghts of time, to being promised to be called back to FINALLY WALKING OUT OUT THE SPA AFTER THE FIRST TREATMENT, this was probably the WORST EVER SPA we have been to!!!

To think that the idea behind offering services/products on Groupon is to promote the business so that clients come back for second and third visits, Zen Fusion has really "lost the plot" here...
The "confused" look on the receptionist's face when trying to capture our details to the owner/manager not even greeting us in the morning was only the start to this horrible experience when arriving at this hole on 04 May 2012.
After a long debate between the receptionist, manager & the therapists, they finally "agreed" between all of them that the "temp" staff will take care of my wife and I. This is now already 45 minutes later.
On enetering the changerooms...(we were the first people in the morning to arrive at this spa...), we found old dirty towels laying on the benches & dirty smelly gowns in the lockers. Wasting my time writing this report..
]]> http://www.hellopeter.com/zen-fusion-spa/complaints/probably-the-most-pathetic-disgusting-spa-in-sa-807127 http://www.hellopeter.com/zen-fusion-spa/complaints/probably-the-most-pathetic-disgusting-spa-in-sa-807127 Thu, 24 May 2012 06:43:28 +0200 Protea Hotels - Booking Query - Get it Right
I always seem to have bad experiences booking with your call centre,and still trying to get best value on the Prokard that the sales consultant promised so much on.

I need a booking for Umhlanga Ridge hotel from the 26 July to the 29 July 2012 for 2 kids and 2 adults, please use the vouchers available on my Prokard

If you cannot provide this booking ,please provide full reason on hello peter.
]]> http://www.hellopeter.com/protea-hotels/complaints/get-it-right-807003 http://www.hellopeter.com/protea-hotels/complaints/get-it-right-807003 Wed, 23 May 2012 17:25:52 +0200 Club Med - Going the Extra Mile - Great Holiday product
Booking via the call centre is the only weak link. Different operator every time and difficult to get through.
]]> http://www.hellopeter.com/club-med/compliments/great-holiday-product-806979 http://www.hellopeter.com/club-med/compliments/great-holiday-product-806979 Wed, 23 May 2012 16:49:01 +0200 Ingwe Park - False advertising - Misleading advertising Staff shout at each other and are generally noisy.
The advertised Groupon saving of 50% is false.
The pool looks like that moulding jar of mayonnaise you forgot in the back of your fridge and discover after seventeen months, blended with the decaying entrails of five different species of Limpopo province road kill, sprinkled with some leaves.
]]> http://www.hellopeter.com/ingwe-park/complaints/misleading-advertising-806676 http://www.hellopeter.com/ingwe-park/complaints/misleading-advertising-806676 Wed, 23 May 2012 12:41:00 +0200 Sanparks - Going the Extra Mile - Booking R3180826 Mopani Camp can certainly be proud of their staff.
]]> http://www.hellopeter.com/san-parks/compliments/booking-r3180826-806595 http://www.hellopeter.com/san-parks/compliments/booking-r3180826-806595 Wed, 23 May 2012 11:37:19 +0200 Shamrock - Great Attitude - AWESOME BAR WITH AMAZING STAFF WOW WHAT A GEM OF A PLACE.
It was everything you could possibly want from a local bar. Great atmosphere, great food at very reasonable prices and the service was UNBEATABLE.
The bar tender (I think her name was Sharon) was great fun and made sure we always had drinks in front of us and our waitress Ashley was superb and efficiant while seeming like she actually enjoyed her job rather than just having to do it. We felt like friends rather than just customers.
I will definately be back along with all my friends.
THANK YOU FOR SHOWING THE REST OF DURBAN WHAT SERVICE SHOULD BE LIKE!
]]> http://www.hellopeter.com/shamrock/compliments/awesome-bar-with-amazing-staff-806579 http://www.hellopeter.com/shamrock/compliments/awesome-bar-with-amazing-staff-806579 Wed, 23 May 2012 11:24:47 +0200 Reslinck - Feedback / Response - Typical Reslink Response

After writing last week, I received this response from Reslink :

Hello royhunter,

Thank you for alerting us of your problem

Unfortunately there are a few estblishments with the same name, could you please contact me on 021-003 0306 in order for me to resolve this matter

Kind regards
Adelah April

This gets to the root of the problem. In my complaint, I gave my guesthouse name -- Hunter's Lodge - Port Elizabeth. There is only one Hunter's Lodge in PE and surely if April looked at their system, she would have picked it up. (If it was on the system at all.) I don't believe that they are at all concerned about complaints.
On 22 May, I did phone the telophone number provided four times. The first three times I asked to be put throught to April and was cut off. On the fourth attempt, I told the consultant that I had been cut off with my previous attempts and asked him to give my phone number to April and ask her to phone me at 0413740898.

I am still waiting.

Colin Hauser and all of the reslink staff, I hope you sleep at night.
Roy
]]> http://www.hellopeter.com/reslinck/complaints/typical-reslink-response-806563 http://www.hellopeter.com/reslinck/complaints/typical-reslink-response-806563 Wed, 23 May 2012 11:11:51 +0200