http://www.hellopeter.com/industry/fitness/feed This feed lists the latest reports under 'Fitness' as listed on Hellopeter.com en-gb Thu, 24 May 2012 14:50:30 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere When we visited the club after two weeks, no progress had been made on the bathroom facilities and the swimming pool and the squash courts had been converted to a spinning facility. So it carried on for weeks. After approx a month, we went to check on their progress and was told that the pool had been removed!
We then requested a refund, seeing that the facility which was her main reason for joining, was no longer available. After various calls we still have no response.

---

]]> http://www.hellopeter.com/planet-fitness/complaints/planet-fitness-blatant-****-to-sell-membership-807537 http://www.hellopeter.com/planet-fitness/complaints/planet-fitness-blatant-****-to-sell-membership-807537 Thu, 24 May 2012 13:26:57 +0200 ]]> http://www.hellopeter.com/planet-fitness/complaints/they-do-whatever-to-get-you-to-join-their-gym-807333 http://www.hellopeter.com/planet-fitness/complaints/they-do-whatever-to-get-you-to-join-their-gym-807333 Thu, 24 May 2012 10:47:52 +0200 ]]> http://www.hellopeter.com/planet-fitness/complaints/contract-cancelled-within-5days-807327 http://www.hellopeter.com/planet-fitness/complaints/contract-cancelled-within-5days-807327 Thu, 24 May 2012 10:40:44 +0200 ]]> http://www.hellopeter.com/virgin-active-south-africa/complaints/paid-too-much-807260 http://www.hellopeter.com/virgin-active-south-africa/complaints/paid-too-much-807260 Thu, 24 May 2012 09:43:47 +0200 ]]> http://www.hellopeter.com/virgin-active-south-africa/complaints/bad-service-807063 http://www.hellopeter.com/virgin-active-south-africa/complaints/bad-service-807063 Wed, 23 May 2012 20:11:08 +0200 I am disgusted that when consumers try to support businesses who are obviously drumming up support via groupon, they are treated like this. Basically YUKON have made it impossible to book an appointment before the voucher expires. DISGUSTING. You dont deserve the business.

---

]]> http://www.hellopeter.com/yukon-day-spa/complaints/unwilling-to-grant-voucher-put-the-phone-down-806659 http://www.hellopeter.com/yukon-day-spa/complaints/unwilling-to-grant-voucher-put-the-phone-down-806659 Wed, 23 May 2012 12:29:14 +0200 ]]> http://www.hellopeter.com/sports-and-fitness-club/complaints/pathetic-service-even-worse-accounting-and-admin-806453 http://www.hellopeter.com/sports-and-fitness-club/complaints/pathetic-service-even-worse-accounting-and-admin-806453 Wed, 23 May 2012 10:00:58 +0200 Initial Report
Good day,

I would like to compliment Virgin Active Sunninghill on the superb service I'm receiving from them! They go the extra mile and always so willing to assist! The credit is due to Eva; Simon; Simba and Mmisibi! Keep up the excellent work guys! I'm a proud member of Virgin Active :-)

Company Response
23rd May 2012, 2:03pm

Hello Zonica,

Thank you very much for the wonderful compliment for our staff at Virgin Active Sunninghill.

I am very glad to hear that our team at this club are providing you with world class service and are ensuring that your time spent with us is pleasurable.

I have passed this compliment on to the staff mentioned and their superiors.

Please continue to enjoy your time with Virgin Active.

Kind regards,
Chanelle

---

]]> http://www.hellopeter.com/virgin-active-south-africa/compliments/excellent-service-806301 http://www.hellopeter.com/virgin-active-south-africa/compliments/excellent-service-806301 Wed, 23 May 2012 07:44:22 +0200 Initial Report
My sister and i got a call from Planet Fitness. They said that one of our friends had written our names down for possible interest in a gym membership. We were asked to go to the Centurion branch to meet with the "rep". He took us through the gym, then sat us down to discuss a "two week trial period". After briefly explaining he "bullied" us into taking out a 3 year contract!! He started with things about our health saying "you cant put a price on health" & "YOU HAVE TO GYM". I felt pressured and INSULTED when we said we cant afford it!! He would not let us take out the two week trial period, he INSISTED on a 3 year contract. It was R400 pp. Ever since then PF has been taking off WAY MORE than they should. Once they took off in total R1100!!!
Now when my sister and I actually have time for gym they say we not registered, SO WHY ARE WE PAYING??
We never got copies of our contracts and not even access cards to the gym!!
This is disgusting and unacceptable. Being harassed into taking out a 3 YEAR contract, then having ridiculous amounts taken out of our account is WRONG!! Pls sort this out!!! I know im not the first to complain about these HORRIBLE ACTIONS.

Company Response
23rd May 2012, 11:12am

Hello ASJVR,

Dear Avalon

Unfortunately, when you signed and accepted your contract in October 2010 it was assumed that you were not only cognisant of what you were undertaking but also had to intention to use a gym membership and enjoy the benefits that keeping fit and training brings into one's life and lifestyle. That being said we also understand that people can change their minds if they feel they can't afford the membership or if it is not the right decision for them which is why we allow for a 5 day cooling off period.

However, as this complaint has only been posted 18 months into the contract there is unfortunately nothing much we can do about your initial sales experience. Again, from this posting it is unclear which club told you that you were not registered as your membership is very active at the Hennopsview branch where a copy of your contract can also be obtained. But another club e.g. Centurion Gate would not be able to pick up your contract information if they do not have a tag to read and your home club can only issue you with an access tag.

We will ask the Hennopsview club to make contact for further resolve.

Kind regards
Planet Fitness

---

]]> http://www.hellopeter.com/planet-fitness/complaints/bullieddouble-debit-ordersfalse-promises-806283 http://www.hellopeter.com/planet-fitness/complaints/bullieddouble-debit-ordersfalse-promises-806283 Wed, 23 May 2012 07:11:35 +0200

---

]]> http://www.hellopeter.com/glenvista-fitness-centre/complaints/hanging-up-the-phone-is-pretty-poor-service-806167 http://www.hellopeter.com/glenvista-fitness-centre/complaints/hanging-up-the-phone-is-pretty-poor-service-806167 Tue, 22 May 2012 18:42:24 +0200