http://www.hellopeter.com/industry/fast-food/feed This feed lists the latest reports under 'Fast Food' as listed on Hellopeter.com en-gb Thu, 24 May 2012 14:48:29 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere Initial Report
Still no response to my complaint!!!

Company Response
24th May 2012, 2:08pm

Hello andre77,

Thank you very much for bringing the matter at Kempton to our attention.
I personally respond to all Hello Peter complaints so I do apologise if I missed this one.

This store has just been sold to a new owner, who has years of experience and is a hands on operator.

I would like to offer you a voucher in lieu of your bad experience and to possibly find out feedback on how the store has improved with the new owner.

Please let me know if this is in order
kind regards

Bronwy Oliveira
Senior Brand Manager
011 608 1999

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]]> http://www.hellopeter.com/maxis/complaints/no-response-to-previous-complaint-807559 http://www.hellopeter.com/maxis/complaints/no-response-to-previous-complaint-807559 Thu, 24 May 2012 13:38:34 +0200 ]]> http://www.hellopeter.com/roman/compliments/overall-1010-807499 http://www.hellopeter.com/roman/compliments/overall-1010-807499 Thu, 24 May 2012 12:50:33 +0200 ]]> http://www.hellopeter.com/kfc/complaints/kids-meal-with-toy-807490 http://www.hellopeter.com/kfc/complaints/kids-meal-with-toy-807490 Thu, 24 May 2012 12:44:53 +0200 Initial Report

Menu prices on the website different from the store menu price list. On querying the difference on their price lists, store manager's attitude was unprofessional and very rude. Even on highlighting that her conduct was unacceptable, she continued with her disregard for customer satisfaction. The food order was placed on price/ quotation request and manager insisted that the order was placed and payment was due to the sandwich place. How is it possible that an order is placed on price query??

The food out-let has absolutely no regard for customers. I was wondering the food for a corporate and we always order food platters for our company functions.
Store Manager (Bev)

Company Response
24th May 2012, 1:18pm

Hello seipati_m21,

I am sorry to hear that you have had a bad experience with this store. We will investigate and come back to you.

Kind regards
Sally

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]]> http://www.hellopeter.com/sandwich-baron/complaints/bad-customer-service-and-robbed-of-payment-807396 http://www.hellopeter.com/sandwich-baron/complaints/bad-customer-service-and-robbed-of-payment-807396 Thu, 24 May 2012 12:24:54 +0200 I am appalled that no one has even called us to check if my daughter is in fact alive and/or to even apologise for what had happend in their restaurant that night! The fact is, if my instincts weren't to rush to the hospital, I could have lost my daughter to their negligence!

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]]> http://www.hellopeter.com/mcdonalds/complaints/venom-spider-bite-in-play-centre-807340 http://www.hellopeter.com/mcdonalds/complaints/venom-spider-bite-in-play-centre-807340 Thu, 24 May 2012 10:54:45 +0200
I ordered pizza for delivery the ffg 2 consecutive weekends, Apr 21st & April 28th 2012. The owner will find my orders on the system. First thing i asked was if they deliver to my address & if they know where is it. The lady said: "dont worry we deliver there all the time"

Apr 21st - pizza arrived 105min after order!!! despite numerous calls to the store, the driver arrived with ice cold pizza's & a stinking attitude. Ploicy = 39 min or free. he insisted we have to pay! i called the store again & refused to.
Apr 28th - arrives 70min after ordering. this guy was worse! he insisted we 2km away from the store so had to pay anyway! said we must read the fine print.What nonsense!? we not first time buyers from a scooters. Mavis at the store said, "PLEASE PAY and let this one go this time. next time il give you your whole order free"

I expect a ph call from the owner & his staff to be trained!!!

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]]> http://www.hellopeter.com/scooters-pizza/complaints/late-deliveries-disgusting-attidudes-807334 http://www.hellopeter.com/scooters-pizza/complaints/late-deliveries-disgusting-attidudes-807334 Thu, 24 May 2012 10:49:50 +0200 ]]> http://www.hellopeter.com/kfc/complaints/bad-attitude-received-from-cashier-807275 http://www.hellopeter.com/kfc/complaints/bad-attitude-received-from-cashier-807275 Thu, 24 May 2012 10:00:44 +0200 ]]> http://www.hellopeter.com/mcdonalds/complaints/wait-in-parking-area-for-20-minutes-sir-807274 http://www.hellopeter.com/mcdonalds/complaints/wait-in-parking-area-for-20-minutes-sir-807274 Thu, 24 May 2012 09:59:47 +0200 Initial Report
My husband and colleague goes to the KFC Drive Through in Brackenfell every mornign and thy then order coffee. IT is the one closest to the Brackenfell Spur and Action Cricket arena. This morning there were no cars at the Drive through, when they approached the window to place their order for coffee, they were told they MUST go park their car and go into the actual shop. I find this unacceptable and time waisting, they were on their way to work. Well they did as they were told and then went into the shop where they waited exactly 10 minutes for their order and all they wanted was coffee. I find this unacceptable. Please call my husband Wynand van Zyl 0834461032

Company Response
24th May 2012, 9:34am

Hello J731026,

Thank you for the feedback regarding your KFC experience and thank you for taking the time to inform us.

Please accept our apology, your complaint will be forwarded to the store in question. It will be addressed and investigated so we can meet your expectations going forward.

A Customer Care Consultant will be in contact with you shortly.

Kind Regards

KFC Customer Care Line
0860 100 222

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]]> http://www.hellopeter.com/kfc/complaints/poor-service-807184 http://www.hellopeter.com/kfc/complaints/poor-service-807184 Thu, 24 May 2012 08:53:22 +0200 ]]> http://www.hellopeter.com/steers/complaints/not-yet-resolved-807178 http://www.hellopeter.com/steers/complaints/not-yet-resolved-807178 Thu, 24 May 2012 08:46:58 +0200